Southern Company IT Analyst (Atlanta or Birmingham) in Atlanta, Georgia
IT Analyst (Atlanta or Birmingham)
This position will be responsible for supporting productivity tools at Southern Company. This includes:
Provide expert level user support for desktop and web based technologies to business partners across the Southeast.
Apply and test patches for desktop software.
Participate on a team supporting Office365 applications throughout the organization, including Office on demand, Office Pro, OneDrive and SharePoint.
The End-User Information Analyst level will be dependent upon skill/knowledge level.
Technical Skills Required
Extensive desktop knowledge including installation, patching and testing.
A working knowledge of the following tools and technologies:
Microsoft Office (v.2010, v.2013, On Demand, etc.)
Adobe products including Acrobat, Flash and AIR
SharePoint (2010, 2013, SharePoint Online)
Internet browsers including Internet Explorer, Chrome, Safari, etc.
Ticket tracking applications such as Remedy
Working knowledge of cloud-based applications
Recognition of cyber security threats and risks, and importance of protecting the computing environment
Capacity to learn and apply new technologies and concepts
Ability to research solutions to problems, as well as stay up-to-date on constantly changing technology
Superb diagnostic, troubleshooting, analysis and problem-solving skills
Non-Technical Skills Required
Excellent communication skills (both oral and written) as well as technical writing
Works well on a geographically dispersed team
Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences
High degree of focus on quality, reliability, efficiency, and cost effectiveness
Flexible: can work under stress with changing direction and with minimal supervision
Self-motivated, takes initiative, removes obstacles for success
Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made
Will travel as needed
Excellent organizational skills and attention to detail
Ability to prioritize and handle multiple shifting priorities
Exhibit “Southern Style” attributes in all business interactions
Education and Experience Requirements
4-yr bachelor’s degree in a computing or engineering field is strongly desired. Consideration will be given to highly qualified candidates who are currently enrolled in college, have demonstrated positive progress in their studies, and are expected to graduate with a 4-yr bachelor’s degree in less than two years.
Minimum of 5 years of experience in an IT related field.
MAJOR JOB RESPONSIBILITIES
Drives the patching process for desktop based applications
Develops and executes test plans for third party applications
Provides detailed product knowledge as it relates to the products supported
Works daily with users to provide training and support of the suite of business applications
Documents the products, versions, patch levels and detailed configurations of products. Provides general guidance and training around the use of the products through whitepapers, presentations, Tech Tips, Knowledgebase articles, consulting, etc.
Ensures a smooth implementation and transition to support by preparing the IT FO resources, IT Service Center, and IT portfolio resources with material they need to successfully support products in production and answer end-users’ questions
Ensures documentation around using the products is kept up to date on intranet sites, knowledgebase articles, the IT Products and Initiatives portal, and other repositories of information
Actively monitors and participates in company social media forums and on Yammer and SharePoint
Interfaces with IT groups that are involved in supporting the product, or other closely aligned products
Works with other IT groups to enhance the end-user experience of products and better leverage capabilities
Keeps up with industry research and current events, particularly around productivity tools
Maintains relationships with vendors around product roadmap, pre-sales, product support, maintenance, and issue resolution
Job Field: Information Technology
Job Type: Standard
Primary Location: Alabama-Metro Birmingham/Eastern AL-Birmingham
Operating Company: Southern Company Services
Other Locations: Georgia-Metro Atlanta-Atlanta
Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time
APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM)
600 North 18th Street
Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)
241 Ralph McGill Blvd. NE
Req ID: SCS2006956