Southern Company HVAC Clean and Check Technician in Naperville, Illinois

HVAC Clean and Check Technician

Description

Job Summary: Maintain the customer's equipment to ensure customer comfort and safety. Promote products, contracts and services to guarantee customer equipment maintenance, and provide total home comfort for the customer. Company vehicle is provided after training.

  • Cleaning the customer's equipment to maintain the efficiency of the equipment and ensure total home comfort.

  • Checking the equipment for any defects which need to be repaired or replaced for customer comfort and safety.

  • Legibly and accurately complete company paperwork.

  • Promote products which will benefit the customer's safety and comfort.

  • Place and/or update sticker on customer equipment after servicing.

  • The technician may shut off and/or refuse to turn on a customer's equipment if they identify a safety issue such as a cracked heat exchanger.

  • Technician must provide their own hand tools including, but not limited to: wrenches, screwdrivers, pliers, inspection cameras, etc.

  • Technician is required to wear booties, provided by company, in customer residence at all times.

  • Technician must provide customer with all company paperwork including pamphlet, brochure, questionnaire and work order.

Functional Expertise:

  • Continuously provide the customer with the highest levels of customer service

  • Understands and comply with all safety policies

  • Submit tickets that are written precisely and effectively to ensure readability

  • Clean the customer’s equipment to maintain the efficiency of the equipment and ensure total home comfort

  • Thoroughly understands and complies with the inventory policies and procedures of NHS. Accountable for use of inventory involving his/her work.

  • Able to complete all paperwork properly, timely and legibly. Accountable for ordering parts and materials needed for job completion with minimal guidance.

Business Acumen:

  • Ability to identify and asses’ equipment issues in an efficient manner.

  • Use good time management to make effective use of travel time.

  • Demonstrates a high level of technical competence.

  • Ability to utilize a variety of analytical techniques to solve problems

Engagement:

  • Complies to all corporate and department policies and procedures

  • Develops strong credibility with co-workers and department leadership

  • Uses good people skills and judgment with customers to provide them with the highest level of customer service.

  • Work with the PHS Prevention and Safety Team to keep safety our #1priority by submitting good catches from the field.

Driving Results:

  • Maintain expected productivity, quality and safety metrics as outlined by the NHS Field Operations Department

  • Must show a willingness to continue to learn and take additional training to develop proficiency in the field. This could include in-house training, manufacturers training (including after hours), videos and related articles.

Education, Certifications/Licenses:

Required:

  • Technician must be certified to work with refrigerant, and must be a graduate, or close to graduation from an (accredited) HVAC program.

  • Must continue education of HVAC through classes the company requests attendance.

  • Position requires a valid driver's license and the ability to read maps for direction, to identify safety issues with customer's equipment and to adhere to company policies.

  • EPA Certification Type 1 and 2 or Universal

  • Have a High School Diploma or GED

  • Related Work Experience:

Required:

  • 1 to 3 years minimum experience

  • Technician must be able to communicate with customers and dispatchers to ensure highest possible customer satisfaction.

  • Available evening hours and Saturdays.

  • Preferred:

  • Spanish speaking a plus

Specific Skills& Knowledge:

Required:

  • Technician will require math skills in order to calculate billing on customer invoice, and perform calculations with figures taken with gauges.

  • Technician must have legible handwriting so that customer/billing/warehouse can interpret invoice details of parts used, work performed and equipment serial number

Working Conditions/Physical Requirements:

  • Job may include, but not limited to:

  • Climbing, Extreme Hot or Cold (out of doors), Heavy Lifting, Loud Noise, Use of ladders to get to equipment, crawling to look for registers, going into crawl spaces and attics to locate access furnace.

  • Safety awareness, overhead hazards, equipment operations, wearing PPE as required.

  • Must be able to reach, bend extend and lift 50-60 lbs.

  • Must not be afraid of heights.

Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

Job Field: HVAC

Job Type: Standard

Primary Location: Illinois-Metro Chicago-Naperville

Operating Company: Southern Company Gas

Other Locations: Illinois-Metro Chicago-Joliet, Illinois-Metro Chicago-Schaumburg, Illinois-Northern Illinois-Rockford, Illinois-Metro Chicago-Des Plaines, Illinois-Metro Chicago-Bellwood, Illinois-Metro Chicago-Elgin, Illinois-Metro Chicago-Glenwood

Job Type: Standard

Travel (Up to...): Yes, 50 % of the Time

Union Covered: No

Work Location(s):

EWCC - 1751 W Diehl Rd. Ste 200 (1751NapervilleCODE)

1751 W Diehl Rd. Ste 200

Naperville, 60536

Joliet - 3000 East Cass St. (3000JolietCODE)

3000 East Cass St.

Joliet, 60432

Schaumburg - 1011 Wiley Rd. (1011SchaumburgCODE)

1011 Wiley Rd.

Schaumburg, 60194

Rockford - 4651 Linden Rd. (4651RockfordCODE)

4651 Linden Rd.

Rockford, 61109

Des Plaines - 1665 Birchwood Ave. (1665DesPlainesCODE)

1665 Birchwood Ave.

Des Plaines, 60018

Bellwood - 615 Eastern Ave. (615BellwoodCODE)

615 Eastern Ave.

Bellwood, 60104

Elgin - 1800 Big Timber Rd. (1800ElginCODE)

1800 Big Timber Rd.

Elgin, 60120

Glenwood - 19199 Glenwood Chicago Heights Rd. (19199GlenwoodCODE)

19199 Glenwood Chicago Heights Rd.

Glenwood, 60425

Req ID: GAS2000506