Analyst Sr, Business Systems

Description

Business Systems Analyst, Senior

JOB SUMMARY:

The Senior Analyst’s main responsibility is managing the implementation, adoption, and ongoing use/support of existing applications and technology pilots. They will also be responsible for preparing and validating data for use in financial analysis, sales support, and business decision making. In this role the individual must respond quickly to internal & external customer inquiries, manage vendor relationships, and analyze data and clearly communicate results to stakeholders. This position will work closely with business stakeholders, technology organization and external vendors to identify, implement, and test solutions that deliver business value.

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills )

• Bachelor's degree in computer science, information technology, or a related field required and 5 years of proven experience.

• Experience with hands on consulting, implementation experience, including multiple end-to-end implementations

• Ability to define, measure, and monitor Key Performance Indicators and Metrics related to product and program awareness, adoption, and usage

• Ability to deliver to a broad group of stakeholders’ key performance indicators that guide business decisions and offer in-depth product insights

• Ability to initiate and manage multiple and complex projects, and support multiple businesses

• Ability to think analytically to understand how to gather, interpret and apply findings aimed at product/program growth in all areas of the product lifecycle

• Experience with CRM Cloud solutions such as Salesforce , Oracle Sales Cloud, Oracle Eloqua, SAP, Info, etc highly preferred. We are an Oracle shop therefore experience in Oracle is preferred but we can train if candidate has experience in other CRM applications.

• Working knowledge of digital analytics, data visualization and marketing automation platforms is preferred. This can include: Power BI, Adobe Analytics, Google Analytics, GIS Applications, Oracle Eloqua, SQL Server, etc; Strong SQL

• Experience with Oracle suite of products

• Drive to improve organizational efficiency through process improvement and utilizing technology

• High level of proficiency with Excel, PowerPoint, and other presentation software

• Demonstrated sense of urgency, proactive, results oriented, strong planning and coordination skills are a must

• Excellent communication skills, oral and written, including ability to convey complex information in a manner that is compelling to individuals at all levels inside and outside the company

• Ability to build and establish effective relationships/partnerships across functional boundaries

• Be an expert in industry trends, new technologies, or updates on our existing platforms

• Ability to think analytically to understand how to gather, interpret and apply findings

• Strong relationship management and project management skills

• Strong interpersonal skills with the ability to work well within a team environment (virtual & in person) to build coalitions, engage & influence others, and potentially lead cross functional teams

• Experience selecting and partnering with third party vendors

• Possess a service attitude; anticipate and respond promptly to stakeholder and customer needs

• Possess an innovative, problem-solving, and solutions-oriented mindset

• Ability to learn new technologies at high level to identify use opportunities

• Be self-motivated, responsive, professional, and act like an owner

• Possess an innovative, problem-solving, and solutions-oriented mindset

• Proven ability to work effectively, influence and translate concepts to business partners in the Technology Organization

MAJOR JOB RESPONSIBILITIES:

You will be responsible for helping to deliver and improve the end user experience across multiple applications/technologies. Additional responsibilities included but not limited to:

• Technical lead of application/solution and responsible for understanding all technical aspects of processes, products & pilots and help to prioritizing initiatives based on business needs and requirements. Help to manage competing resources and priorities.

• Assist with project management for selected projects, pilots or programs for the various applications that are supported and understand how KPIs impact business. Help to monitor deliverables and ensuring timely completion of projects.

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

• Leading ongoing reviews of business processes and developing optimization strategies.

• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.

• Conducting meetings and presentations to share ideas and findings.

• Performing requirements analysis, convert roadmap features into smaller user stories, write clear and well-structured business requirements/documents. Communicate and validate requirements with relevant stakeholders

• Test business processes via user acceptance testing, recommend improvements, document results and ensure solutions meet business needs and requirements.

• Effectively communicating your insights and plans to cross-functional team members and management.

• Gathering critical information from meetings with various stakeholders and create reports, dashboards and visualizations to understand business performance. Develop and maintain reporting tools.

• Providing leadership, training, coaching, and guidance to end users..

• Updating, implementing, maintaining procedures, and identify automation opportunities

• Serving as a liaison between stakeholders and users while providing Level 1 end user support for applications/solutions under scope.

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is consistently recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook ( Facebook.com/GeorgiaPower ), Twitter ( Twitter.com/GeorgiaPower ) and Instagram ( Instagram.com/ga_power ).

Southern Company (NYSE: SO) is a leading energy company serving 9 million customers through its subsidiaries as of Jan. 1, 2019. The company provides clean, safe, reliable and affordable energy through electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company serving wholesale customers across America, a leading distributed energy infrastructure company, a fiber optics network and telecommunications services . Southern Company brands are known for excellent customer service, high reliability and affordable prices below the national average. For more than a century, we have been building the future of energy and developing the full portfolio of energy resources, including carbon-free nuclear, advanced carbon capture technologies, natural gas, renewables, energy efficiency and storage technology. Through an industry-leading commitment to innovation and a low-carbon future, Southern Company and its subsidiaries develop the customized energy solutions our customers and communities require to drive growth and prosperity. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and govern our business to the benefit of our world. Our corporate culture and hiring practices have been recognized nationally by the U.S. Department of Defense, G.I. Jobs magazine, DiversityInc, Black Enterprise, Forbes and the Women's Choice Award. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Georgia Power Company

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

Req ID: GPC2009283