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Southern Company Application Analyst, II in Atlanta, Georgia

Application Analyst, II


Job Summary

The Applic Analyst, II for Customer Applications position within Gas Technology Services will work with limited supervision to create detailed requirements and create functional and technical designs for custom applications to support the Customer applications utilized by Southern Company Gas. This includes requirements and designs to build and support of interfaces to Southern Company Gas COTS applications. Analysts will work closely with our Utility Business Systems partners to understand business requirements and refine into Functional and Technical designs. Additionally, Analysts will build utilize system knowledge required for production support and incident remediation as well as identifying the difference between an incident and a change request.

Application Analyst, II – Essential Duties Include

  • Work with UBS, business partners, and supervision to understand the high-level requirements and changes being requested.

  • Facilitate the creation of Functional Design documents for moderately complex projects and participate in the creation for more complex projects. Ensure initial requirements are reviewed and enhanced into a full functional requirement.

  • Identify potential solutions that consider and leverage the base product (when COTS system) rather than customization.

  • Participate in the creation of the Technical Design documents. Ensure all functional requirements are translated into the technical design to allow for seamless handover to the development team.

  • Develop and implement Requirements Traceability to ensure all requirements are tested.

  • Prioritize work and deliver on project commitments.

  • Develop solutions to technical problems of a moderate scope and complexity

  • Maintain and follow production support processes focused on identification and mitigation of root cause.

  • Maintain the ability to ‘flex’ to meet customer demands often switching between production support, incident management, and project work.

  • Ability to provide on-call support for moderately complex problems and incidents and assist junior employees in learning the support process

  • Considerable interpersonal skills and the ability to communicate effectively is essential.

  • Ensure strategies are always in alignment with Technology Organization goals and strategies including following the Governance process and aligning with UBS.


  • Bachelor’s degree in MIS, Computer Science or a related field

  • A full working knowledge and understanding of the Software Development Life Cycle

  • Interest in and passion for learning and working in a fast-paced environment

  • Experience with all sized projects, enhancement projects and production support

  • Ability to identify root cause as well as mitigation for moderately complex problems while working with other technical staff

  • Working knowledge of Functional Design Documents, Technical Design Documents and Requirements Traceability matrices

  • Working knowledge of business analyst processes, methodology and tools

  • Experience with Agile delivery; Kanban; Scrum

  • Excellent problem-solving and analytical skills

  • Ability to provide on-call support for moderately complex problems and incidents

  • Excellent communication skills

  • Working knowledge of ITIL processes

Reporting Relationship

  • This position reports to the Supervisor, IT Customer Applications


Southern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

AGLR Corporate Office - 10 Peachtree Place NE (10AtlantaCODE)

10 Peachtree Place NE

Atlanta, 30309

Req ID: SCS2009377

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