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Southern Company Application Analyst (PrePay) in Atlanta, Georgia

Application Analyst (PrePay)



This position is to be filled as an exempt level 4 – 5, based on job experience and knowledge. This CSS & Billing Support position maintains Financial functions and technology within the Customer Service System working with business and technology partners to meet business needs. The focus of this position is supporting Southern Company’s PrePay program. We are looking for an individual with a Southern Company business background that has the aptitude to learn technical skills, or an individual who has technical skills that has the aptitude to learn the Southern Company business.



BS/BA degree in Computer Science, Management Information Systems, Business or related area of concentration preferred


CSS & Billing Support is seeking a highly inquisitive and analytical individual. The ideal candidate is an individual who is curious, has a thirst for knowledge, enjoys learning, and likes to figure things out. One of the following three knowledge/skill sets are required: 1) Business/CSS (Customer/1), 2) PrePay and/or 3) IT/Analyst/Coding. The candidate pool will determine which candidate with which attribute(s) will be hired. The following are qualifications for each of the attributes:

Business/CSS: Knowledge/Skills

  • Experience with CSS (Customer/1) or a comparable customer billing system (such as CC&B)

  • Revenue Accounting, Call Center, Region, Metering, and/or Service Order experience

  • Experience working in Billing Services, Credit & Collections, Metering Services, and/or Field Services

PrePay: Knowledge/Skills

  • Experience working with PrePay accounts

  • Experience working with PrePay meter data and/or AMI systems

  • Experience with and/or general understanding of the PayGo system

IT/Analyst/Coding: Knowledge/Skills

  • Able to read and analyze code

  • Experience in technical writing/requirements gathering, and test plan development

  • Experience working with and writing SQL in support of relational databases

  • Demonstrates a clear understanding of software development (SDLC)

  • A plus is experience with SAS, JCL, COBOL, DB2, CICS, TSO, MQ or other programming languages

Candidate Attributes

  • Highly inquisitive and analytical

  • Has the ability to analyze a problem, find the root cause, organize thoughts, and recommend approaches

  • Able to deal with ambiguity and synthesize data to drive resolutions and better solutions

  • Highly motivated and able to work independently

  • Proactive

  • Quality driven

  • Customer focused

  • Effective consulting skills with proven ability to influence others

  • Strong oral and written communication skills

  • Able to organize tasks effectively, manage multiple priorities, and meet deadlines

  • Comfortable learning and utilizing new tool sets

  • Able to build productive relationships with business partners and peers

  • Proficient in use of Microsoft Office Suite products

  • Strong attendance record

  • Displays Southern Company Values (Safety First, Unquestionable Trust, Total Commitment, Superior Performance)


  • Support PrePay processes end-to-end (from PayGo to CSS to middleware to AMI Network back to CSS and back to PayGo).

  • Collaborate with analysts, designers, and programmers in conceptualizing and development of new software programs and applications that meets or exceeds customer expectations for quality, cost, and timeliness

  • Perform technical tasks, detailed analyses, and interpretation of technical problems requiring expertise and/or specialized knowledge in a systematic manner; apply subject matter expertise unique to the discipline

  • Play a leading role in defining software development project plans, including scoping, scheduling, and implementation

  • Prepare and/or interpret business, functional, and non-functional requirements according to standards and methodologies

  • Provide timely and meaningful communications with business partners, team members, and management

  • Adapt communications with both business partners and technical consultants appropriate to the audience

  • Adhere to Change Management policies and procedures

  • Respond quickly and effectively to all operational problems

  • Assist analysts with resolution of test-related issues

  • Provide on-call support

Other Requirements:

Occasional night and weekend work may be necessary. Occasional travel may be necessary


Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

Req ID: SCS2008639

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