Southern Company Distribution Trouble Supervisor in Atlanta, Georgia
Distribution Trouble Supervisor
GA Power Distribution Trouble Supervisor
Exempt Level 6
- DistributionTrouble Supervisor II - Atlanta Distribution Area
Position report to:
Construction Field Manager (CFM)
Atlanta & Jonesboro Distribution Area
Reports out of Location:
Atlanta & Jonesboro Distribution Area
755 Jefferson St, Atlanta GA, 30312 & 1704 Noah’s Ark Rd, Jonesboro, 30236
Territory Covered: Successful candidate must live within commutable distance to the Atlanta Area.
Please note that this job will require 25% travel.
Relocation benefits are available for this position if needed.
The Distribution Trouble Supervisor will report directly to the Construction Field Manager (CFM).
Leadership expectations and responsibilities include exhibiting behaviors in alignment with “Our Values,” Safety First, Unquestionable Trust, Superior Performance, Total Commitment and “Moving to Equity”.
Core responsibilities of the position include:
Lead the team in a Safety Excellence environment with a focus on learning and ensuring critical risk plans as well as our STEP observation tools are implemented
Strengthen a culture within the team that is inclusive, builds trust and is continuously improving. This includes ownership of our Diversity and Inclusion efforts as well leadership in continuing to advance our Southern Company “Moving to Equity” plans.
Optimize Troublemen coverage and moving team around metro when needed, managing capital splits & budgets, covered employee training and development
Ensure consistent approach to repair versus replace decisions, contactor utilization and fatigue management
Enhance customer experience with boundaryless resource allocation, strategic scheduling
Provide employees with regular, constructive performance feedback and support them in their personal development.
Partner with Engineer and Distribution Supervisors to help develop teams in the Metro Distribution Areas.
Additional duties include: Partnering with Region External, Region Distribution and Trouble Supervisors, Distribution/Network, TMC Supervisors, and Engineering Supervisors to ensure customer satisfaction, quality of construction and responsiveness to all customer events are met. The position will be tasked with developing innovative methods to improve processes, drive efficiencies/productivity and implement strategy.
- High School Diploma/Equivalent; college degree is a plus
Seven years of distribution construction and/or distribution experience and knowledge of the construction, maintenance, and restoration of both overhead and underground services.
Extensive Storm Restoration Experience required.
Knowledge of and experience implementing Section "0", Smith Driving System, NESC, Distribution Bulletins, DOPs, Tagging and Switching Procedures, Distribution Construction Standards, DOT requirements, environmental guidelines, and applicable OSHA regulations.
Working knowledge of Memorandum of Agreement, Customer Service Standards, Corporate Compliance Policies and the Code of Ethics.
Performance management experience and/or insightful understanding of the process of setting clear expectations and holding others accountable.
Demonstrated experience or ability to quickly learn applications that include but are not limited to: ARMS, ARCOS TCMS Web, Dist View, JETS, MOBI, Microsoft Office applications (Outlook, Word, Excel).
Knowledge, Skills & Abilities Requirements:
Demonstrated commitment to Safety Excellence
Must have proven leadership results as well as documented cases of successful talent and employee development
Knowledge of Safe Work Practices, Distribution Bulletins, Human Performance and Distribution Specifications, Section "O", OSHA, etc.
Ability to establish and maintain cross-functional relationships
Change Champion and management.
Ability to implement and drive strategic initiatives
Knowledge/understanding of distribution operations practices and procedures
Must have proven ability to be innovative.
Demonstrated ability to recognize high profile opportunities and respond as needed without prompting.
Ability to challenge and motivate others.
Capable of planning, supervising and managing resources to control budget dollars.
Excellent interpersonal and communication skills, both oral and written.
The TS will be responsible for the overall performance of their Team.
Continually improve customer satisfaction by striving to exceed customers both internal and external expectations, meet all Safety goals, increasing productivity, and improving the distribution system reliability through quality construction and repairs.
Recognize and own high profile and critical customers with a focus on timely and effective upward communication to key internal parties.
Plan appropriate resources needed to complete jobs safely, on time, managing budgets, and with minimal external/stakeholder impact.
Utilize appropriate Performance Management to help individuals and teams to improve performance through coaching, development, training.
Reinforce and manage expectations around healthy challenges and a questioning attitude in the work environment. Seek out and execute on opportunities to increase trust between employees, between supervisors, and between employees and supervisors.
Total commitment in Safety Excellence
Must exhibit behavior consistent with Our Values – Safety First, Unquestionable Trust, Superior Performance, Total Commitment
Positive attitude and strong customer focus
Self-motivated and able to motivate others with a proven record of responsible behavior
Ability to develop effective relationships and establish trust with teammates and customers
Develops and fosters an inclusive culture where employees feel valued and create an environment of trust, development, and continuous improvement
Job Type: Standard
Primary Location: Georgia-Metro Atlanta-Atlanta
Operating Company: Georgia Power Company
Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time
755 Service Center - 755 Jefferson Street (755ATLANTA)
755 Jefferson Street
Req ID: GPC2008088