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Southern Company Infrastruct Architect in Atlanta, Georgia

Infrastruct Architect


Infrastructure Architect - Voice

JOB SUMMARY: This position is responsible for:

  • Drive design and delivery of collaboration, conferencing, voice strategy and services

  • Lead work effort on critical projects in areas of voice recording and call center technology

  • Strategy, planning, and roadmaps; closely working with Infrastructure Services teams

  • Strategic relationships with key infrastructure vendors

  • Research industry guidance, frameworks, and best practices

  • Lead efforts in conjunction with Network Services around:

  • Lifecycle planning

  • Setting and revising standards

  • Creating reference architectures, engineering templates, and pre-engineered solutions

  • Design and engineering of extremely complex infrastructure

  • DevOps network engineering and operations

  • Partner with Infrastructure Solutions team on the design and engineering of new infrastructure for which standards do not yet exist, e.g. cloud networking, contact center solutions in a private or public cloud environment

  • Lead Infrastructure Design Team committees relevant to Network Services technologies

  • Contribute to best practices sharing, such as capacity planning, automation

  • Collaborate with architects in other TO/IS organizations (e.g., Telecom Services, Application Services, Technology Security, Enterprise Technology Planning)

  • Communications, awareness, and high-level education about technology strategy to Network Services

The technology areas in scope for this position include all technologies owned by Network Services.

Network Services owns all data network technologies (excluding electric OT networks), which includes network routing protocols, quality of service, MPLS, core data center and wide area data network routing and switching, capacity planning, integration of our network with internet service providers, establishment of VPNs (virtual private networks), voice call management, VOIP (voice over IP), SIP technologies, contact center voice, video infrastructure technology, remote/fixed wireless routers, wireless LAN, firewalls, management systems, and cloud networking.

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills )

Job Requirements

  • Extremely strong technical knowledge and hands-on experience with all technologies owned by Network Services, and basic understanding of the technologies owned by other Infrastructure Services groups

  • Understanding of rules and regulations that govern the use of technology, such as NERC CIP, Sarbanes-Oxley, FCC licensing, Security Directives, as well as internal policies

  • Ability to define and articulate the “big picture” long-term vision for the infrastructure, and develop short term plans to achieve it.

  • Ability to analyze information from multiple sources for complex problem resolution.

  • Ability to design and engineer infrastructure solutions to maximize availability while minimizing cost.

  • Ability to create and evaluate reference technical architectures and ensure enterprise-wide buy-in, adoption, adherence and implementation

  • Ability to organize tasks and coordinate various employees, vendor / contractors, and customers / partners to meet project goals.

  • Ability to work independently, prioritizing major tasks by overall impact to the company.

  • Ability to communicate and work with all levels of management, vendors, and other internal and external groups.

  • Ability to effectively lead committees and teams, train personnel, and make presentations.


  • Bachelors in Computer Science or an Engineering field strongly preferred; four (4) years of relevant technical experience is an acceptable substitute.

  • A minimum of five (5) to eight (8) years of service (depending on job level), providing engineering and/or support for infrastructure technologies. When relevant technical experience is substituted for a degree, the minimum experience requirement increases by four (4) years.


  • Comprehensive leadership skills recognizable by others inside and outside the team

  • Strategic thinker that can embrace, influence, and lead change.

  • Effectively organize tasks, manage multiple priorities, meet schedules, and deliver on commitments

  • Ability to negotiate with and influence others – internally as well as vendors

  • Ability to establish and nurture relationships at all levels of the organization

  • Takes ownership of work assignments and personal development

  • Excellent communication skills (both oral and written) as well as technical writing

  • Excellent presentation skills and ability to relate and connect with a variety of audiences

  • Ability to articulate business drivers and how information technology can be applied to meet the requirements in business terms.

  • Ability to simplify complex subjects in a way that can be easily understood by less technical audiences

  • High degree of focus on quality, reliability, efficiency, and cost effectiveness

  • Recognition of cyber security threats and risks, and importance of protecting the infrastructure

  • Capacity to learn and apply new technologies and concepts

  • Superb diagnostic, troubleshooting, analysis and problem-solving skills

  • Self-motivated, takes initiative, is proactive, and habitually removes obstacles for success

  • Curious and creative, always questioning, and never satisfied by the status quo

  • Assess impact and quantify risk to ensure appropriate business decisions are made


Southern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Other Locations: United States, Alabama-Metro Birmingham/Eastern AL-Birmingham

Job Type: Standard

Travel (Up to...): No

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM)

600 North 18th Street

Birmingham, 35203

Req ID: SCS2010552