Southern Company LIABILITY CLAIMS ADJUSTER in Atlanta, Georgia




The purpose of this position is to manage and resolve high exposure general liability, automobile and other claims involving alleged bodily injury and property damage, subrogation and contractor indemnification opportunities for the company. In addition to claims resolution this position also includes various duties involving data analytics and companywide training regarding casualty claims.

This position may be filled as Senior Liability Claims Adjuster or Liability Claims Adjuster. Individuals who demonstrate advanced skills in terms of work experience, education, and certifications may be eligible for the more advanced position.

This position will set in Naperville, IL or Atlanta, GA area.


Functional Expertise:

• Processes high exposure motor vehicle, liability and casualty claims, researches and gathers relevant information; evaluates claim validity; negotiates claims within a prescribed authority limit to ensure equitable and timely settlements; and communicates with involved parties.

• Prepares and submits initial reports and tracks actions taken, claim developments and status of assigned claims.

• Submits administrative reports as required.

• Pursues third parties to recover damage to company vehicles.

• Responsible reporting and compliance functions, including state agency Self-Administration reports and federal Medicare, Medicaid and SCHIP Extension Act (“MMSEA”) requirements.

Business Acumen:

• Develops and utilizes innovative claim resolution strategies and investigative techniques.

• Identifies appropriate resources within Field Operations, Corporate Security and other departments to evaluate the merits and value of claims.

• Participates in or provides input to large loss reviews.

• Involves Business Units to facilitate business to business resolution of claims and tenders where appropriate.


• Coordinates the work of outside vendors (e.g., independent adjusters, investigators, appraisers) to ensure quality efficiency and cost effectiveness.

• Represents the company as a technical resource and attends legal proceedings as needed.

• Coordinates with Claims Director and the Legal Department regarding the status and strategy of pending claims involving potentially significant exposure or risk of litigation.

• Conducts trainings to educate Business Units on claim reporting and initial investigation techniques.

Driving Results:

• Manages claims to minimize the overall cost to the company and maximize recovery for damage to company property, facility or equipment.

• Serves as resource to other casualty claims adjusters to confirm adherence to Best Practices and Department Processes and Procedures.

• Utilizes Business Objects reports to identify trends in claims.


Related Work Experience:


• 3 to 7 years of experience in investigating, evaluating, and resolving General Liability, Automobile Liability and Subrogation claims.

• 3 to 7 years of Casualty Claims experience.

• Equivalent academic education and experience


• Administers and maintains Risk Master Claims Management Information System.

• Equivalent academic education and experience

• Trains Safety, Claims and Legal personnel on Risk Master System.

• Creates Business Objects claims data reports for business units.

Education, Certifications/Licenses:


• Bachelor’s Degree

• Georgia State Adjuster License


• Associate in Claims (AIC)

Specific Skills & Knowledge:


• Interpersonal skills including negotiating, influencing, and persuasion

• Demonstrated ability in decision making skills

• Proficiency with Claims Management System and reporting software

Working Conditions/Physical Requirements:

• Keyboarding = Constant 67-100%

• Travel = Occasional 1-33%

• On-call = Occasional


This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Gas

Other Locations: Illinois-Metro Chicago-Naperville

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

AGLR Corporate Office - 10 Peachtree Place NE (10AtlantaCODE)

10 Peachtree Place NE

Atlanta, 30309

G O Naperville - 1844 W Ferry Rd. (1844NapervilleCODE)

1844 W Ferry Rd.

Naperville, 60536

Req ID: GAS2001344