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Southern Company Resource Management Superintendent or Supervisor in Atlanta, Georgia

Resource Management Superintendent or Supervisor



The purpose of the Superintendent, Resource Management role is to accomplish strategic objectives by overseeing the Resource Management operations and the development of functional operations strategic plans. This position uses its demonstrated experience and knowledge to strategically plan and manage workload and resources, ensuring achievement of customer expectations, compliance dates, regulatory requirements and other operational objectives. The responsibilities of this role include staff and peer development, direct supervision of staff and ensuring strategic and tactical plans support company financial and operating objectives. This person has expertise in departmental processes and technology platforms, and leads initiatives which drive process improvements, reduces inefficiencies and improves quality.

This position may be filled at Supervisor (Level 5) or Superintendent (Level 6). Individuals who demonstrate advanced skills in terms of work experience, education, and certifications may be eligible for the more advanced position.


Functional Expertise:

• Ability to facilitate, strategize key initiatives, with stakeholders to achieve new standards in quality, field service, customer satisfaction and financial performance.

• General understanding of project management methodology for planning and scheduling work.

• Understanding of regulatory agency requirements associated with operating practices and the natural gas industry.

• Knowledge of the various functional operation organizations and related interdependencies.

• Solid understanding of the application of the Project Management methodology approach to identify objectives, define scope-of-work, and drive executive initiatives.

• Accountable for driving decision-making and coordinating with the operating areas, support departments and external agencies to ensure that work is planned and scheduled.

Business Acumen:

• Ability to solve complex problems and arrive at preferred solutions.

• Compile, analyze, and interpret multiple sources of data and interdependencies to identify trends.

• Aptitude to understand budgeting principles and the applied financial implications related to field practices.

• Customer focused with the ability to organize and prioritize workload.

• Responsible for customized reporting to deliver key performance metrics.

• Ability to develop and provide analytical data in a structured format to support RM and the field, with items such as, shift/staffing analysis, leak analysis, etc.


• Collaborate with various levels of field leadership, including executive level, to achieve shared results.

• Accountable to lead and oversee Planning Meetings with multiple stakeholders to meet performance objectives.

• Responsible for preparation of presenting and engaging with senior leadership on program statuses and special initiatives.

• Establishes and maintains effective communication and working relationships with multiple internal stakeholders.

• Accountable for contributing to strengthening the long-term relationship of the Resource Management and Operations leadership.

• Collaborates on an ongoing basis with field directors, supervisors and employees to ensure work plans include and maintain a global perspective through proper resource allocations and staffing levels to achieve desired targets.

Driving Results:

• Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

• Influence performance metrics with tracking and monitoring tools to achieve goals (Production, Efficiencies and Variance Analysis).

• Identify and execute processes that enhance stakeholder performance.

• Accountable for managing workload to meet timelines associated with governmental agencies and internal due dates.

• Monitors key performance indicators to meet corporate objectives and ensure all service levels agreements are successfully met while maintaining an ongoing evaluation of procedures to ensure the desired results are achieved.


Education, Certifications/Licenses:


• High School or GED


• BA/BS business related degree

Related Work Experience:


• 1-3 years experience leading the planning and scheduling of operational work or commensurate operations experience


• Microsoft Access Proficiency; experience using project management methodology


Education, Certifications/Licenses:


• BA/BS degree or minimum 5 yrs. experience in gas utility operations

Related Work Experience:


• 3 years experience leading the planning and scheduling of operational work or commensurate operations experience.


• Microsoft Access Proficiency; experience using project management methodology

Applicant may possess a combination of equivalent education and work experience.


Specific Skills & Knowledge:


• Thorough knowledge of field operational practices, Microsoft Office Application Proficiency, Organizational Skills, Process Improvement Experience, Multi-Tasking, Verbal/Written Communication Skills, Leadership and Facilitation Skills, Analytical and Problem-Solving Skills, Decision-Making Skills


• Project management

Working Conditions/Physical Requirements:

• Office environment (independent and teamwork).

• Travel to Regional and Corporate Office locations.

• Occasional field visits required.


This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance

Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Atlanta Gas Light

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

AGLR Corporate Office - 10 Peachtree Place NE (10AtlantaCODE)

10 Peachtree Place NE

Atlanta, 30309

Req ID: GAS2002825

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