Supervisor, IT Infrastructure

Description

JOB SUMMARY

This position is responsible for providing leadership and management for the Connectivity and Workforce Tools department in Infrastructure Services. This department partners with Telecom Services, Network Services, Infrastructure Operations, Field Operations, Technology Tools, Power Delivery portfolios, TO Security, and other departments to ensure that we provide the tools, solutions, and support needed to align with current and future needs.

This position will be responsible for that includes the following:

• Manage the staff of systems and solutions analysts who support network, transport and operations systems, tools, and solutions.

• Manage the staff supporting the Field Operations’ workforce hardware and software-based tools, reporting and mobile communications in support of Southern Company’s Technology Organization Infrastructure. These components include but are not limited to: Automated Resource Management System (ARMS), Data Analytics, reporting, location services and field workforce optimization tools.

• Manage the staff supporting Network Services and Telecom Services tools, solutions, reporting, and automations. This includes but is not limited to: tool support for device management and monitoring including Megasys Telenium, Micro Focus Network Automation, CA Performance Center, management tools for Nokia, Ciena, Adtran, SEL, APCON, and Orbit devices; provide user support for Orbit Remote Configuration Automation (ORCA) and Infoblox IPAM.

• Lead the team in providing tool and solution support including participating (and sometimes leading) in product selection, design, testing, training, implementation, data analysis, reporting, product roadmap, licensing, documentation, access control, compliance, and automation opportunities.

• Evaluate performance metrics to identify bottlenecks and inefficiencies, diagnose and resolve gaps and issues, and continuously improve the level of support.

• Ensure sufficient depth of support across the tools and solutions.

• Optimize support by understanding and balancing risk, cost, complexity, efficiency, and stakeholder needs.

• Partner with the departments supported to get the most out of existing investments (leveraging tools optimally), explore advanced features like AIOps, and automate more and well.

• Participate on projects representing the interests of the departments supported including Service Monitoring, Infrastructure Services Asset Management, and other organizational efforts.

• Act as an escalation point for questions and concerns related to tools and solutions.

• Oversee the Technology Organization’s Location Tiering program, which includes processes and solutions related to prioritization of locations/sites and devices.

• Serve in on-call rotation as Escalation Manager for escalating incidents.

The Connectivity and Workforce Tools leader reports to the Manager of Infrastructure Process Tools & Automation and is responsible for overseeing the work of approximately 8 IT professionals (employees and supplemental workforce) across various geographic locations.

JOB REQUIREMENTS

• Exceptional communication, interpersonal skills, and emotional intelligence. Develops and maintains excellent on-going working relationships across the Technology Organization, from staff to executive leadership, as well as industry peers and groups, and external vendors and suppliers.

• Drives and manages continuous improvement of organizational responsibilities.

• Identify and resolve obstacles that prevent the organization from being as effective as it can be.

• Applies strong leadership and broad, strategic thinking to a diverse set of opportunities and challenges, serving as a true strategic partner and business enabler.

• Drives innovation and leverages technology to create value.

• Establishes and maintains excellent working relationships and partnerships with leadership throughout the enterprise, industry peers and groups, government entities and external vendors and suppliers.

• Provides leadership for initiatives that improve and optimize infrastructure processes and technologies.

• Supports the delivery of infrastructure solutions that are common where possible and custom where it counts.

• Consults with other TO departments on matters related to the use and implementation of infrastructure processes and technologies.

• Provides cost-effective management, rationalization and simplification of the company’s processes, technologies, systems and projects within the department scope.

• Enforces appropriate IT policies, best practices, processes, systems and technology portfolio and lifecycle management, and program and project management.

• Assesses the impact of infrastructure changes and quantifies the risk in order to ensure the appropriate business decisions are made.

• Acts as a student of the business and technology, anticipating futures needs and directional shifts in both technology and energy industries.

• Continuously monitors and evaluates the operating model and supporting organizational design to identify efficiencies and synergies and ensure efficient resource allocation.

• Creates an organizational budget and manages financial performance.

• Hires, develops, rewards, retains, and provides performance feedback for a highly qualified and diverse team.

• Creates an environment that fosters accountability, innovation and engagement at all levels.

• Establishes themselves as a thought leader and integral part of the Infrastructure Services leadership team.

EDUCATION

• Bachelor’s in Computer Science or an Engineering field strongly preferred; four (4) years of relevant technical experience is an acceptable substitute.

EXPERIENCE AND KNOWLEDGE

• Eight (8) or more years of experience in the technology field.

• Proven experience successfully leading teams is required.

• Prior experience in a leadership position is strongly desired but not required.

• Substantial knowledge of network or telecommunications management and monitoring tools and applications is strongly preferred.

• Comprehensive knowledge of information technology and technology environments, in one or more of the following areas: software development, application integration, enterprise architecture, platforms, servers, or middleware.

SKILLS

• Ability to equip the organization with the appropriate technology, skills and processes to support the transforming industry and business.

• Exhibits transformational leadership skills with a proven track record of challenging the status quo. Ability to lead and manage through change. Should be recognized as a change agent.

• Outstanding credibility and demonstrated ability to build strong relationships within the company and industry, as well as with vendors/suppliers.

• Team player with a collaborative approach to drive solutions for the good of Southern Company.

• Proven ability to drive efficiency through effective technology management, rationalization and simplification of the company’s technology portfolio, processes, systems and projects.

• Ability to operate successfully in a regulated environment with an understanding and appreciation of risk, compliance, corporate policy and procedures, internal controls and regulatory requirements.

• The ability to interpret financial reports, estimate costs, build and manage an organizational budget and apply sound business and financial principles.

• Ability to attract top talent and build high-performing teams. Demonstrated ability to lead, motivate and develop employees. Recognized as an outstanding people manager with the ability to delegate responsibility effectively.

• Excellent verbal and written communication skills.

• Excellent customer service skills that exhibit initiative and follow-through to meet customer commitments.

• Demonstrated critical, independent thinking; demonstrated ability to conceive and present creative solutions.

• Flexible, can work under stress with changing direction and with minimal supervision.

• Self-motivated, takes initiative, is proactive, and habitually removes obstacles for success.

LOCATION

• Successful candidate must reside in AL, GA, MS, or IL within commutable distance of a company facility.

#LI

Disclaimer:

This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities

Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com .

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

Req ID: SCS2011668