Southern Company Customer Care Specialist in Ball Ground, Georgia
The Customer Care Specialist is responsible for providing extraordinary customer care for all internal and external customers. This is accomplished through a comprehensive knowledge of company services, effective oral and written communication, and proficient computer skills.
Resolves product or service problems by qualifying the customer's complaint, determining the cause of the problem, determining the best solution to solve the problem, expediting correction or adjustment and following up to ensure prompt and adequate resolution.
Coordinates with Regional Teams to resolve problems, facilitate solutions and enhance the customer service experience.
Manages incoming/outgoing phone calls and responds to internal and external emails.
PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.
Learn More Here (https://cloud.3dissue.com/205953/206237/242401/HR-9-14-2020/index.html)
We invest in high-value, cost-effective benefits for our employees. Our benefits package includes:
Medical, dental, vision and life insurance
Competitive pay and a matching 401(k) plan
Paid vacation, Company holidays, personal and sick days
Flexible spending accounts/Health savings account
Wellness Incentive Programs
Employee Referral Program
High School Diploma or GED.
1+ years of experience in a customer service or help desk position is preferred.
Proficient computer skills including Microsoft Office. Ability to learn and become proficient in company ERP system
Some experience with multiline telephones helpful.
Demonstrates impeccable customer service and communication skills (written and verbal).
Ability to handle complaints and disagreeable customers, maintaining a pleasant, patient, and friendly attitude with a professional composure at all times.
Ability to manage workload issues with strict deadlines and attention to detail.
PowerSecure is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)Operating Company: PowerSecure