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Southern Company Telecom Analyst in Birmingham, Alabama

Telecom Analyst


Telecom Analyst

Work Location: Alabama, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Mississippi, North Carolina, North Dakota, South Carolina, South Dakota, Tennessee, Texas, and Wyoming.


This position exists in the service delivery group inside the Telecom Services organization. Primary responsibilities include design, provisioning, delivery, documentation, and support of resilient connectivity services to meet business partner needs. The successful candidate will be well versed in the latest connectivity delivery mediums in the carrier services space – Switched Ethernet, MPLS, and 4G/5G wireless. The successful candidate is expected to display a team-based mindset and will often collaborate with others, both internal and external to the company, to deliver the best solution possible for the business partner need.

Education & Experience

  • Bachelor of Science in Computer Science, Information Systems, Engineering, or other technical discipline is preferred

  • Five or more years of professional technology experience in direct support of telecommunications and connectivity services

  • Experience partnering with telecommunication carriers and a deep understanding of carrier service offerings: MPLS, Switched Ethernet, other fiber-based solutions

  • Experience working in a fast-paced technology environment where the ability to quickly embrace change is crucial for success

Knowledge, Skills & Abilities

  • Understanding and ability to enhance and adhere to documentation standards for logical telecommunication services. Documentation standards include site drawings/as-builts, GIS applications, and logical service repository applications

  • Understanding and ability to enhance and adhere to telecommunication service invoicing mechanisms

  • Understanding of Change Management procedures and change impact analysis

  • Understanding of Request Management processes

  • Ability to understand the business partner need and design, deliver, document, and support a telecommunications solution that meets that business need

  • Ability to keep management systems and data repositories in sync with the environment as change occurs

  • Understanding of rules and regulations that govern the use of technology such as NERC CIP, Sarbanes-Oxley, and FCC licensing is a plus

  • Understanding of different telecommunications technologies and how they apply to management of electricity distribution and natural gas distribution

  • General understanding of utility operations is strongly preferred: Natural Gas Storage/Distribution, Electricity Generation/Transmission/Distribution, Telecommunications

Behavioral Attributes

  • Demonstrates “Our Values” - Safety First, Unquestionable Trust, Superior Performance, Total Commitment

  • Strategic thinker - can embrace, influence, communicate and lead change

  • Continuous learner with a high level of interest in learning and applying new technologies and concepts

  • Result Oriented, can act with speed and decisiveness; take initiative and does what it takes to meet commitments

  • Strong focus on resiliency, efficiency, and cost effectiveness of telecommunications solutions delivered

  • Effective in organizing tasks, managing multiple priorities, meeting schedules, and delivering on commitments

  • Excellent communication skills (both oral and written) as well as technical writing

  • Committed to building and nurturing constructive partnerships with business partners, vendors, and teammates

Additional Information

Occasional travel required for this position.



This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities

Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at .

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: United States

Operating Company: Southern Company Services

Other Locations: Georgia-Metro Atlanta-Atlanta, Alabama-Metro Birmingham/Eastern AL-Birmingham

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM)

600 North 18th Street

Birmingham, 35203

Req ID: SCS2011492