Southern Company HVAC Service Technician in Crestwood, Illinois

HVAC Service Technician


Service Technician 1 is responsible for completing a variety of tasks associated with quality repair and maintenance of residential HVAC equipment. The Service Technician 1 will receive routed work from dispatch, will respond to service calls in a timely manner and perform work to the company’s quality expectations. This individual will be expected to participate in the rotating on-call schedule and accept off shift work during peak workload when needed. All NHS technicians will promote warranty products to Pivotal customers. This role requires the use of a valid driver’s license to drive a company vehicle and must be refrigerant certified. This individual will be responsible to follow all safety procedures at all times.

Job Responsibilities & Accountabilities by Competency

The Service Technician 1 will meet all technical and tool requirements of Clean and Check and Service Level 1. Technician is expected to be concise and precise when documenting work performed on work orders to ensure accurate information is recorded.

Functional Expertise:

  • Continuously provide the customer with the highest levels of customer service

  • Understands and comply with all safety policies

  • Able to complete most repairs to furnaces, condensers, humidifiers and accessories with no assistance.

  • Able to complete minor repairs on Hydraulic systems including maintenance, pump repair or replacement, zone valve repairs, air purging, standard heat exchangers and seasonal start-up of the system.

  • Mastered all electrical wiring of furnaces, condensers and thermostats. This includes high and low voltage wiring.

  • Thoroughly understands and complies with the inventory policies and procedures of NHS. Accountable for use of inventory involving his/her work.

  • Able to complete all paperwork properly, timely and legibly. Accountable for ordering parts and materials needed for job completion with minimal guidance.

Business Acumen:

  • Ability to identify and asses’ equipment issues in an efficient manner.

  • Use good time management to make effective use of travel time.

  • Demonstrates a high level of technical competence.

  • Ability to utilize a variety of analytical techniques to solve problems


  • Complies to all corporate and department policies and procedures

  • Develops strong credibility with co-workers and department leadership

  • Demonstrate the ability to accurately diagnose problems or conditions

  • Uses good people skills and judgment with customers to provide them with the highest level of customer service.

  • Work with the PHS Prevention and Safety Team to keep safety our #1priority by submitting good catches from the field.

Driving Results:

  • Maintain expected productivity, quality and safety metrics as outlined by the NHS Field Operations Department

  • Must show a willingness to continue to learn and take additional training to develop proficiency in the field. This could include in-house training, manufacturers training (including after hours), videos and related articles.

Education, Certifications/Licenses:


  • High School or GED

  • Must continue education of HVAC through classes the company requests attendance.

Related Work Experience:


  • 1 to 3 years minimum experience

Specific Skills& Knowledge:


  • EPA Certification Type1 and 2 or Universal

Working Conditions/Physical Requirements:

  • Must be able to reach, bend, extend and lift 50-60 lbs.

  • Must be able to work in all weather conditions.

  • Must not be afraid of heights.

  • Safety awareness, overhead hazards, equipment operations, wearing PPE as required.

  • Heavy Lifting, Loud Noise, Use of ladders to get to equipment, crawling to look for registers, going into crawl spaces and attics to locate access furnace.

Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required of employees in the job. Reasonable accommodation may be made to qualified disabled individuals for performance of essential duties and responsibilities.

Southern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. #LI

Job Field: HVAC

Job Type: Standard

Primary Location: Illinois-Metro Chicago-Naperville

Operating Company: Nicor Home Solutions

Other Locations: Illinois-Metro Chicago-Batavia, Illinois-Northern Illinois-Crystal Lake, Illinois-Metro Chicago-Glenwood, Illinois-Northern Illinois-Rockford, Illinois-Metro Chicago-Crestwood, Illinois-Metro Chicago-Des Plaines

Job Type: Standard

Travel (Up to...): Yes, 50 % of the Time

Union Covered: No

Work Location(s):

EWCC - 1751 W Diehl Rd. Ste 200 (1751NapervilleCODE)

1751 W Diehl Rd. Ste 200

Naperville, 60536

Batavia - 1261 Lyons (1261BataviaCODE)

1261 Lyons

Batavia, 60510

300 West Terra Cotta (300CrystalLakeCODE)

300 West Terra Cotta

Crystal Lake, 60115

Glenwood - 19199 Glenwood Chicago Heights Rd. (19199GlenwoodCODE)

19199 Glenwood Chicago Heights Rd.

Glenwood, 60425

Rockford - 4651 Linden Rd. (4651RockfordCODE)

4651 Linden Rd.

Rockford, 61109

Crestwood - 4829 West 135th St. (4829CrestwoodCODE)

4829 West 135th St.

Crestwood, 60436

Des Plaines - 1665 Birchwood Ave. (1665DesPlainesCODE)

1665 Birchwood Ave.

Des Plaines, 60018

Req ID: GAS2000942