Product Support Specialist (Microgrid)

Description

Job Summary

Provide technical support for PowerSecure MicroGrid equipment, including switchgear and generators. This role is customer-focused, requiring high-quality decision-making, systematic analysis, and effective problem-solving to ensure safe and efficient operations.

Essential Duties and Responsibilities

• Serve as liaison between field operations and factory engineering teams.

• Support start-up, commissioning, and field troubleshooting of MicroGrid systems.

• Provide technical support via phone and occasional on-site visits.

• Manage onsite engineering changes to drawings and settings files.

• Assist in developing and executing retrofit projects and engineering change notices.

• Escalate project risks to leadership to ensure quality and customer satisfaction.

• Commission complex PLC-based systems in critical infrastructure environments.

• Troubleshoot and support PowerGen and Switchgear products and control systems.

  Required Qualifications

• 6+ years of experience with generators, ATS/switchgear, and paralleling control systems (or 2+ years with a BSEE).

• Proficient in reading electrical/mechanical schematics and engineer-of-record drawings.

• Experience with:

• PLCs and generator controllers

• Protective relays and alternators

• Commissioning and field service

• Strong understanding of AC/DC electrical theory.

• Ability to edit and develop switchgear and PowerGen controller settings.

• Valid driver’s license.

• Excellent analytical, problem-solving, and communication skills.

• Ability to manage workload independently and meet deadlines.

  Preferred Qualifications

• NFPA 70 Arc Flash Certification.

• Experience with:

• PowerGen products (e.g., Volvo, PSI)

• Switchgear (e.g., Square D, Eaton, ABB, Siemens)

• Controllers and relays (e.g., Woodward, DIEF, SEL, Beckwith, Siemens/GE PLCs)

  Work Environment and Physical Demands

• Remote work with up to 45% travel.

• Exposure to industrial environments, including electrical and mechanical systems.

• Ability to work in both office and outdoor settings.

• Occasional after-hours and weekend support required.

  About PowerSecure

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions for electric utilities and commercial, industrial, and institutional customers.

Benefits

• Medical, dental, vision, and life insurance

• 401(k) with company match

• Paid time off, holidays, and wellness programs

• Tuition reimbursement and employee referral program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.Operating Company: PowerSecure