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Southern Company Service Manager in Durham, North Carolina

Service Manager

Durham, NC ‚ÄĘDistributed Infrastructure-PowerSecure Service

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Description

We are looking for a Service Manager with knowledge of standby power systems who can mentor and manage generator field service technicians. The key objectives of this position are to maximize employee safety, field engineer productivity and utilization, quality customer service, and cost control.

Transitioning military personnel with standby power and supervisory experience are encouraged to apply!

Responsibilities:

  • Manage and mentor 25-30 Field Personnel

  • Assign PM and service/repair work based on skill set

  • Provide technical guidance for field and office personnel

  • Create and deliver annual performance evaluations.

  • Monitor and improve profitability while meeting business goals and objectives

  • Manage review of field quotations and process service estimates

  • Provide day to day operational support in conjunction with service coordinators

  • Be available for emergency call support 24 hours a day

Requirements

  • A minimum of 3 years of Service Management experience in the Generator or other field service industry.

  • Specific knowledge on engines and standby power systems required. Switchgear knowledge a plus.

  • Deliver exceptional internal and external customer service.

  • Proficiency with Microsoft Office tools and ERP programs. Strong Excel skills are a must.

  • Effective written and verbal English language skills

  • Travel up to 25% of the time.

  • High School Diploma or GED. Some college preferred.

  • Clean background check, driving record and DOT medical clearance.

We invest in high-value and cost-effective benefits for our employees. In addition to medical, dental, vision and life insurance coverage, our salary and benefits package includes:

  • $50,000 to $60,000 annual pay range.

  • (401)K plan with Company match

  • Paid vacation, holidays, personal and sick days

  • Flexible spending accounts/Health savings account

  • Wellness Incentive Programs

PowerSecure Service, Inc., specializes in the service and installation of distributed power systems including generators, switchgear, solar inverters and fuel cells. As the largest service provider in our industry, we combine technical expertise with unparalleled resources to provide customers with the assurance that their power assets are maintained in top operational condition.

PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression or any other basis prohibited by law.

This position is not open to third party recruiters.

Operating Company: PowerSecure

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