Southern Company Client Services/Receptionist in Frisco, Texas

Client Services/Receptionist

Frisco, TX •EES-PowerSecure Lighting

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Description

THIS IS AN ENTRY-LEVEL POSITION!

Great opportunity to get in the door with a great company in a growing industry. We are hiring Client Services Associate/Receptionist for our new Frisco, Texas facility. We are looking for an outgoing professional to support the client services department in managing all correspondences and orders with our customers. You are considered the first point of contact for our team! This is a front desk position and involves many aspects of meeting customer needs including:

• Handling incoming calls in a friendly and courteous way

• Attracts potential clients by answering product and service questions

• Receives client requests by telephone, mail and email.

• Processes New Sales Orders ensuring accuracy of shipping and billing information

• Maintains Client records by updating account information

• Helps trace the status of orders through shipping department

• Maintains communication with other departments for order completion.

• Coordinates Returns and Replacements

• Liaisons with Shipping to coordinate priority shipments

• Creates and sends invoices at the time of product shipping

You should be ambitious, detail oriented and ask questions in order to pick up and understand product knowledge quickly. You must be able to think on your feet and multitask in a fast-paced environment. You need to have a willingness to follow procedures and understand how procedures/processes impact the business.

Requirements

  • Minimum High School Diploma

  • Accuracy/Detail-Oriented

  • Professional Communication skills both written and verbal

  • Knowledge of Lighting industry (Preferred-Considered a plus!)

  • Bilingual (Preferred-Nice to Have!)

  • Experience with Enterprise Resource Planning (ERP) software

  • Minimum of 2 years' experience with data entry/order entry

  • Proficiency in Microsoft Suite products such as Word, Outlook, and Excel

PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression or any other basis prohibited by law.

Operating Company: PowerSecure