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Southern Company Industrial Key Account Manager – Stone, Clay and Glass in Macon, Georgia

Industrial Key Account Manager – Stone, Clay and Glass


Industrial Key Account Manager – Stone, Clay, and Glass

Location: Macon, GA

*Successful candidate is required to currently live or relocate to within 30 miles of the Macon Operating Headquarters* (Relocation assistance is available)

Job Summary:

This Key Account Manager (KAM) – Stone, Clay, and Glass is expected to provide an industry-leading level of customer service, to build and maintain effective long-term relationships, and to grow revenue with Georgia Power’s largest, most profitable and most visible key accounts and allies in the stone, clay, and glass market segments.

Job responsibilities include solving customer problems, increasing customer value and growing customer loyalty as demonstrated through the Net Promotor Survey; providing proactive account management to Georgia Power’s most complex and politically engaged customers; cultivating and maintaining productive, long-term relationships with decision makers throughout all levels of the customer’s organization; and effectively managing complex financial and ‘method of service’ issues to the satisfaction of the customer and the company.

Key Account Manager Duties and Responsibilities:

  • Meet or exceed all assigned customer loyalty and sales goals.

  • Broad and in-depth understanding of (or the ability to rapidly gain an understanding of) Georgia Power and our stone, clay, and glass industrial customers. Demonstrate sound business judgement.

  • Excellent interpersonal skills. Ability to convey information in a manner that is compelling and convincing. Ability to interface with individuals at all levels on topics ranging from broad industry issues to customer-specific problems.

  • Ability to cultivate and develop long-term customer relationships at multiple levels that deliver value to the customer and Georgia Power. Ability to prioritize, manage, and respond to the needs of Georgia Power’s most complex and demanding customers.

  • Ability to effectively negotiate and manage the relationship with highly visible customers (for example, executive-level partnerships, industry leaders, etc.) during politically sensitive situations; helping ensure that the company’s external objectives are met.

  • Ability to develop and leverage internal relationships across multiple business units including Power Delivery, Pricing & Rates and External Affairs for the purpose of managing segmented statewide key account customers.

  • Extensive knowledge of (or the ability to rapidly gain an understanding of) Georgia Power’s Products and Services, electrification technologies, Power Delivery practices, Microsoft Office, and proprietary Georgia Power customer-related software. Effective knowledge and use of company resources to maximize customer and company value.

  • Extensive knowledge of (or the ability to rapidly gain an understanding of) the Georgia Territorial Electric Service Act and Georgia Power’s rates, policies, and procedures

  • Strong financial analysis skills with a working knowledge of profitability calculations, margins, et cetera. Strong working knowledge of the complex dynamics that impact financial results.

  • Actively engage in becoming the customer’s Energy Expert. Create a dynamic results-oriented development plan to close skill gaps and capitalize on strengths.

  • Demonstrated and growing industrial segment knowledge. Attend sales meetings and provide in-depth updates on their customers and market. Attend trade association meetings; build and maintain working relationships with key industry players.Provide insight, market intelligence and innovative ideas that drive the development of new products and services.

  • Enhance customer loyalty by responding to customer needs, keeping customers informed and ensuring work is scheduled in an effective manner for the mutual benefit of the customer and company.

  • Review and obtain contracts and customer contributions in a timely fashion.

  • Participate in Georgia Power’s storm restoration and CENS processes.

Behavioral Attributes

  • Role Model of Our Values: Safety First, Superior Performance, Total Commitment, and Unquestionable Trust.

  • Role Model of Safety Excellence: Actively Caring, Positive Reinforcement, Proactive Approach, Human Performance, Risk Management.

  • Team player with strong interpersonal skills.

  • Possesses a positive, customer-first attitude.

  • Runs the business as his/her own.

  • Takes initiative and personal responsibility.

  • Highly motivated and works well with minimal supervision.

  • Demonstrated sense of urgency in fulfilling multiple requests in a fast-paced environment.

Education and Experience:

  • BA/BS degree in technical field preferred

  • 2-3 years of direct sales experience to industrial markets preferred


  • Required:

  • Ability to effectively sell, listen, and communicate with customers

  • Ability to handle multiple tasks concurrently

  • Organizational skills

  • Negotiation skills

  • Computer literacy - intermediate proficiency

  • Proficient with software tools including MS Office, Excel, Word, SharePoint and PowerPoint

  • Excellent interpersonal communication skills

  • Ability to read, interpret and analyze engineering and architectural plans

  • Preferred:

  • Project management experience

  • Knowledge of electric distribution system facilities


  • Valid driver's license and access to reliable transportation required

  • CEM Preferred

Working Conditions/Physical Requirements:

  • Perform field work tasks year-round

  • Safety sensitive

  • Travel/driving to meet with customers and/or internal partners

  • Must be available to work storm duty; which could include evenings, weekends, holidays and overnight travel

  • Targeted external involvement may be required in areas where customer contacts are engaged; as determined by sales leadership in cooperation with Customer Service and Operations leadership

  • Must live or relocate within 30 miles of Macon Operating Headquarters

Subject to the Georgia Power Company Smoke Free Workplace Policy: You must be free from all tobacco products (including but not limited to cigarettes, cigars, pipes, chew, snuff, patch and/or gum), at least six months prior to applying for this position.

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is consistently recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit at and connect with the Company on Facebook ( ), Twitter ( ) and Instagram ( ).

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.


Job Field: Sales & Marketing

Job Type: Standard

Primary Location: Georgia-Central Georgia-Macon

Operating Company: Georgia Power Company

Job Type: Standard

Travel (Up to...): Yes, 50 % of the Time

Work Location(s):

Key Street Division - 960 Key Street (960MACON)

960 Key Street

Macon, 31204

Req ID: GPC2006754

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