Southern Company Bilingual Customer Service Consultant in McDonough, Georgia
Bilingual Customer Service Consultant
Customer Service Consultant – Bilingual Team
The Bilingual Service Consultant at the Customer Care Center handles more than 10, 000 calls a day in both Spanish and English and are available to assist customers Monday-Friday 7 a.m. – 6 p.m. with general inquiries and 24/7 for emergencies.
We offer flexible work shifts and some weekends and holiday work will be required including storm restoration efforts. We value our customers and partner with them to deliver solutions that meet their specific energy needs. Our highly engaged teams are founded on relationships, trust, empathy, and loyalty. Skill development, coaching and mentoring is paramount to our culture.
Our Customer Care Consultants are empowered to be creative and innovative to achieve customer and operational excellence. On a typical day, consultants may have the opportunity to help customers with requests to start, stop or transfer their service, assist with payment options, offer personalized energy related products and services and report emergency situations.
We’re looking for candidates that:
Make a personal connection with external and internal customers
Have a friendly attitude
Exhibit strong decision-making skills
Have a “Problem Solving” mindset
Possess exceptional verbal and written communication skills
Resourceful and empathetic
Takes personal responsibility for learning and supporting business objectives
In our state-of-the-art service center that serves 2.4 million customers, you will work with our external customers and our internal teams to:
Process service orders, emergency outages and billing inquiries
Initiate transferring and disconnection of electric service
Inform customers of Georgia Power efficiency programs
Products and Services
As a Spanish speaking service consultant, you will have a unique opportunity to grow your career with one of the Southeast's largest and most well-respected employers. We provide exceptional training programs, a supporting environment for learning and growth, top pay and benefits, and a culture that is built on the highest standards of customer service. A positive attitude, punctuality, the ability to work with minimal supervision, and a strong commitment to meet deadlines in a dynamic team environment are also required.
This position requires all candidates to pass the bilingual proficiency exam.
Subject to the Georgia Power Company Smoke Free Workplace Policy: You must be free from all tobacco products (including but not limited to cigarettes, cigars, pipes, chew, snuff, patch and/or gum), at least six months prior to applying for this position.
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is consistently recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com and connect with the Company on Facebook ( Facebook.com/GeorgiaPower ), Twitter ( Twitter.com/GeorgiaPower ) and Instagram ( Instagram.com/ga_power ).
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Customer Service
Job Type: Standard
Primary Location: Georgia-Metro Atlanta-McDonough
Operating Company: Georgia Power Company
Job Type: Standard
Travel (Up to...): No
Union Covered: No
CCC Henry Co Customer Care Ctr - 2500 Patrick Henry Pkwy. (2500MCDONOUGH)
2500 Patrick Henry Pkwy.
Req ID: GPC2007946