Southern Company Energy Assistance Communication Coordinator in McDonough, Georgia

Energy Assistance Communication Coordinator


Energy Assistance Communication Coordinator

Work Location – Georgia Power Company, 112 Lake Mirror Road, Forest Park, Georgia 30291-2364

The Energy Assistance (EA) Communication Coordinator is responsible for cultivating strategic partnerships through community outreach activities. This position develops business and relationships and partnerships with businesses, individuals, non-profits, community action groups and other organizations interested in supporting the Credit and Collections effort to assist and empower our customers and the Low-Income community. The EA Communication Coordinator will develop a consistent presentation outline/guide, develop outreach materials and packets, and maintain quality relationships with our collaborative partners and cultivate new ones.

The EA Communication Coordinator will identify and develop relationships with community action partners, non-profits, agencies and company media personnel to promote our programs, products and services. Develop external and internal communications - write and publish website, Georgia Power Company policies and procedures, blog and email newsletter content, measure and report on the effectiveness of EA communication activities, education and outreach efforts. EA Communication Coordinator will maintain our social media accounts, including content creation and content curation and align public relations and donor relation strategies and communications.

The EA Communication Coordinator will support the mission and vision of the Energy Assistance Manager and ensure the Energy Assistance Program serves our Purpose of preventing debt for our Customers as well as moving our Customers out of the collections cycle.

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills )

  • BS or BA in Business, Communication, Marketing, or Public Relations discipline is preferred

  • 5 years of Customer Services experience required

  • 3 years of leadership or project management preferred

  • Good understanding of cross-functional organizations and how the departments relate to one another

  • Minimum 2 to 3 years of public speaking, written and verbal communication skills

  • Demonstrated excellent interpersonal skills and ability to analyze, interpret and effectively communicate complex technical information

  • Customer Service Standards with specific understanding of collections and agency assistance

  • Awareness of Government and Regulatory requirements and practices

  • General business policies and practices

  • Generally accepted accounting principles

  • Concepts of business compliance and controls MAJOR JOB RESPONSIBILITIES:

Duties include, but are not limited to, the following:

  • Organize and participate in community outreach activities to educate the broader community about the Energy Assistance, our mission, activities/initiatives and projects

  • Provide support to the teams’ Coordinators, EA Analyst, Special Support Specialist and the agencies / organizations we are developing and enhancing partnerships with across the state

  • The position will be responsible for supporting communication initiatives including writing and editing communications, preparing presentations for internal and external audiences.

  • Serve in various roles including developing relationships with regional Georgia Power representatives, region leadership teams, the Customer Care Center and community action groups to ensure effective outreach communications.

  • Work with the Energy Assistance and Credit and Collections leadership teams to develop and implement a comprehensive and innovative community outreach plan targeting customers, non-profits, governmental, individual, community action groups, private and corporate and other organizations.

  • Work collaboratively and seamlessly with EA staff to identify best practice ideas, implement new technology and effectively communicate across a matrix organization.

  • Determine potential partners relevant to the EA Team through ongoing research and evaluation, and cultivate those prospects that best align with teams’ strategic short- and long-term priorities and needs.

  • Coordinates contracts with State and Federal agencies to ensure Federal Government guidelines are followed to protect the interest of the company

  • Coordinates concerns from State and Local Agencies to ensure accuracy and avoid external fraud to protect the interest of the company and government programs

Job Knowledge and Skills :

  • Willingness to offer and respond positively to constructive feedback; commitment to daily personal and professional growth

  • Has a strong performance orientation and is skilled at strategic thinking and data analytics

  • Establishes clear expectations and continuously measures performance

  • Proficiency in Microsoft Office products

  • The ability to work through stringent deadlines with acute attention to detail is required

  • Maintains focus on priorities

  • Self-starter with the ability to manage time effectively

  • Demonstrates excellence in both oral and written communications. Knowledge of external communications and cultivation techniques are essential

  • A high degree of integrity in dealing with confidential donor, supported family and financial information

  • Ability to coordinate all aspects of an event including - logistics, correspondence, financial reports and printed materials

  • Ability to coordinate and lead committee meetings

Subject to the Georgia Power Company Smoke Free Workplace Policy: You must be free from all tobacco products (including but not limited to cigarettes, cigars, pipes, chew, snuff, patch and/or gum), at least six months prior to applying for this position.

Georgia Power is an investor-owned, tax-paying utility that serves 2.4 million customers in all but four of Georgia's 159 counties. The largest of four electric utilities that make up Southern Company, Georgia Power, has been providing electricity to Georgia for more than a century at rates well below the national average. With 4.4 million customers and more than 42,000 megawatts of generating capacity, Atlanta-based Southern Company (NYSE: SO) is the premier energy company serving the Southeast. A leading U.S. producer of electricity, Southern Company owns Alabama Power, Georgia Power, Gulf Power, Mississippi Power, Southern Nuclear, Southern Power, SouthernLINC Wireless and Southern Telecom. Southern Company also has a growing competitive generation company. Southern Company brands are known for excellent customer service, high reliability and retail electric prices below the national average. Southern Company is consistently listed among the top U.S. electric service providers in customer satisfaction by the American Customer Satisfaction Index (ACSI).

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.


Job Type: Standard

Primary Location: Georgia-Metro Atlanta-McDonough

Operating Company: Georgia Power Company

Job Type: Standard

Travel (Up to...): No

Work Location(s):

CCC Henry Co Customer Care Ctr - 2500 Patrick Henry Pkwy. (2500MCDONOUGH)

2500 Patrick Henry Pkwy.

McDonough, 30253

Req ID: GPC2006160