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Southern Company Service Consultant - Sales and Service in McDonough, Georgia

Service Consultant - Sales and Service

Description

Service Consultant - Customer Care Center

Our team of Service Consultants handle more than 15,000 calls a day and assist customers Monday-Friday 7 a.m. – 9 p.m. and provide 24/7 support for emergencies. We offer flexible shifts and some work from home opportunities. Some weekends and holiday work will be required. Our team is the best in class at helping our customers during major storms. We value our customers and are looking for team members that will deliver solutions to meet their specific energy needs. Our culture is founded on relationships, empathy, and loyalty.

Skill development, coaching and mentoring is also paramount to our culture. So, if you are self-directed and hungry to learn new concepts, then this role will suit you well. Our employees are trusted to be creative and innovative to achieve customer and operational excellence.

On a typical day, our consultants can have a conversation with customers about starting, stopping, or transferring their service, discussing payment options, offering personalized energy-related products and services and report emergency situations. Simply put, people count on us. If you aren’t 100% reliable and ready to give it your all, this isn’t the job for you.

We’re looking for candidates who are:

  • Naturally curious and take pride in resolving issues

  • Kind and efficient

  • Excited to be a part of a team

  • Willing to make important decisions

  • Excellent at figuring out solutions to problems

  • Empathetic and resourceful

  • Self-aware and have the drive to take ownership of their career

  • Dependable to their core and have the tenacity to show up and work hard even when the going is tough

What you’ll be responsible for:

  • Explaining billing issues and understanding common causes of high bills

  • Initiating transferring and disconnection of electric service while offering products and services that meet our customers’ needs

  • Discussing rate options and educating customers about their energy usage

  • Assisting customers with setting up payment arrangements through our self-serve channels

  • Diagnosing trouble with electric service and reporting dangerous or hazardous situations

If you think you’re tough enough – and kind enough – to deliver excellent customer service to customers with high expectations, apply now. We can’t promise it will be easy. We can promise it will be time well spent. You’ll gain skills and grow your career with one of the Southeast's largest and most well-respected employers. We provide exceptional training programs, a supportive environment for learning and growth, top pay and benefits, and a culture that is built on the highest standards of customer service.

To be considered, you must live within a commutable distance to the Customer Care Center located in McDonough, Georgia.

Subject to the Georgia Power Company Smoke Free Workplace Policy: You must be free from all tobacco products (including but not limited to cigarettes, cigars, pipes, chew, snuff, patch and/or gum), at least six months prior to applying for this position.

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is consistently recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com and connect with the Company on Facebook ( Facebook.com/GeorgiaPower ), Twitter ( Twitter.com/GeorgiaPower ) and Instagram ( Instagram.com/ga_power ).

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Customer Service

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-McDonough

Operating Company: Georgia Power Company

Job Type: Standard

Travel (Up to...): No

Union Covered: No

Work Location(s):

CCC Henry Co Customer Care Ctr - 2500 Patrick Henry Pkwy. (2500MCDONOUGH)

2500 Patrick Henry Pkwy.

McDonough, 30253

Req ID: GPC2007953

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