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Southern Company Billing Services Supervisor in Naperville, Illinois

Billing Services Supervisor


Basic Function:

This position is responsible for the effective supervision of five employees, which are non-covered and covered under a bargaining agreement.

The span of responsibility includes but not limited to:

  • Overseeing the effective daily billing of Gas Transportation customers (Nicor’s 20,000 largest customers)

  • Engages in process improvements

  • Employee development

  • Represent business unit in system changes/upgrades

  • Manages relationships with Meter Reading, Measurement/Meter Shop and IT

Representative Duties and Responsibilities:

  • Supervise union and non-union employees

  • Ensure productivity, quality and safety of the Billing Services employees

  • Ensure compliance with departmental, regulatory and accounting procedures

  • Ensure Gas Transportation projects are initiated, tested, and implemented properly (utilizing Gas Transportation, BIA and TO resources)

  • Monitor and improve Gas Transportation Metrics/Processes

  • Billing Investigations

  • Meter Exchanges

  • Delayed Bills

  • Check Read Requests

  • Identify billing system issues and lead issue resolution

  • Implementing processes and procedures to ensure adequate and timely billing of Gas Transportation customers.

  • Manage day-to-day workload and completion

  • Develop contingency plans for staffing shortages and other business challenges

  • Continue a close working relationship with Meter Reading, Resource Management, and Measurement/Meter Shop Maintenance

  • Works with customers (internal and external) to resolve problems; answers questions and provides recommendations on behalf of management

  • Generates standard and non-standard reports; analyzes reports and provides recommendations

  • Develops training materials/guidebooks and performs internal customer training related to company procedures and internal controls

Education, Certifications/Licenses:


  • BA/BS Degree in Accounting, Business, Management or IT


  • Equivalent academic education and experience

  • Master’s Degree a Plus

Related Work Experience


  • 5-7 years work-related experience

  • 3-5 years experience analyzing accounting activities


  • 2-4 years utility experience

  • Prior supervisory experience

  • Previous experience supervising in a union environment

Specific Skills & Knowledge:


  • Strong analytical and judgment skills

  • Excellent interpersonal skills and comfortability interacting with staff, internal/external customers, IT project leads, and stakeholders

  • Deadline-oriented

  • Demonstrated time management, multi-tasking, planning, and periodization ability

  • Attention to detail


  • CC&B System Knowledge

  • Advance working knowledge of accounting, corporate finance, analysis and reporting, and Generally Accepted Accounting Principles (GAAP)

  • MS Word – intermediate proficiency

  • MS Excel - intermediate proficiency

Success Factors:

Executing for Results Collaboration and Building Relationships

Learning and Thinking Industry Knowledge/Business Acumen

Honoring Corporate Values & Standards

Working Conditions/Physical Requirements:

  • Keyboarding = 80-85%

  • Viewing reports and information on-line = 80-85%

  • Travel = 5%

Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Illinois-Metro Chicago-Naperville

Operating Company: Nicor Gas

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

G O Naperville - 1844 W Ferry Rd. (1844NapervilleCODE)

1844 W Ferry Rd.

Naperville, 60536

Req ID: GAS2002893

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