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Southern Company Field Trainer I, II, Sr. in Naperville, Illinois

Field Trainer I, II, Sr.


JOB SUMMARY: The Field Operations Trainer provides dedicated training with a customer focus for the Southern Company Gas Operations Organization(s). Emphasis on preparing candidates to successfully complete operations training, safety training, technology training and any necessary certification requirements. This role is also responsible for on-going evaluation and accuracy of training programs providing input on course content. The Field Trainer is responsible for performing Operator Qualification evaluations (initial and requalification) and welding/joining qualifications to ensure alignment with federal guidelines. The trainer is also accountable for communicating training and testing results to the employee, their supervisor and if necessary, the Training Manager

Functional Expertise:

  • Models adult learning principles as appropriate for varied training environments (instructor-led, video, CBT/WBT, etc.) coupled with strong platform skills.

  • Demonstrates effective facilitation techniques to engage participants including the use of questioning, listening techniques and interventions that foster a safe learning environment.

  • Internalizes/memorizes course content to deliver credible, learner-focused delivery.

  • Thorough knowledge and understanding of specific operating areas and gas industry, evaluation methodologies and ability to evaluate learning or performance improvement solution.

  • Delivers interactive training programs for new policies, procedures, technology and standards of performance with a strong focus on compliance training (OSHA, DOT, etc.).

  • Trains, evaluates and qualifies operations leadership in instances of mutual aid and work stoppage events.

Business Acumen:

  • Understands business processes and issues and how they relate to on-the-job application.

  • Demonstrates ability and initiative to enhance training skills for inter-departmental progression.

  • Performs Operator Qualification evaluations (initial and requalification) and welding/joining qualifications, to ensure alignment with federal guidelines.


  • Uses work experience as a Subject Matter expert to partner with Instructional Designers and Operations partners to influence and create innovative training programs.

  • Manages classroom expectations (up to and including dismissal from class) regarding attendance, engagement, and interpersonal behaviors impacting the learning experience of employees within class and interacts with appropriate levels of leadership for instances involving any disciplinary issues that could potentially arise.

Driving Results:

  • Responsible for coaching and providing feedback to learners to ensure proper and safe procedures are followed.

  • Accountable for ensuring that learning objectives have been met through the training experience and coaching the employee on the skills or knowledge needed to remediate in instances of failures.


Education, Certifications/Licenses:


  • High School education


  • BA/BS degree

  • Proven Facilitation Skills

  • Commercial Driver’s License

Related Work Experience:


  • Excellent Safety Record regarding personal injury and motor vehicle operation

  • 3 years of Field Operations Experience, knowledge of systems and work procedures

  • Knowledge of the natural gas or utility industry


  • Technical knowledge of field operations procedures and Operator Qualification

  • Qualified in plastic fusion procedures and technical expertise in various operating areas including welding, PE and mechanical joining

Specific Skills & Knowledge:


  • Exhibit strong working knowledge of specific operating areas related to the gas industry.

  • Pipeline field operation experience.

  • Professional demeanor, solid written and verbal communication and customer service skills and knowledge of adult learning principals.

  • Exceptional presentation and training delivery/platform skills

  • Excellent facilitation skills in group dynamics

  • Ability to “think on feet” and create relevant business examples to illustrate key training points

  • Technical Skills - MS Office Suite – intermediate proficiency.

  • Ability to communicate effectively both written and verbally with all levels of a diverse organization

  • Ability to motivate and develop non-direct reports and deliver constructive feedback

  • Able to work well in a team-based setting

  • Able to meet very tight deadlines in a fast-paced, consistently changing environment

  • Self-Starter

  • Flexibility

  • Attention to detail

Working Conditions/Physical Requirements:

  • Occasional travel required depending on business need and may require overnight stay for one or more nights

  • Ability to lift at least 40 pounds

  • Use of pneumatic and vibratory tools on an intermittent basis


This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Southern Company (NYSE: SO) is a leading energy company serving 9 million customers through its subsidiaries as of Jan. 1, 2019. The company provides clean, safe, reliable and affordable energy through electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company serving wholesale customers across America, a leading distributed energy infrastructure company, a fiber optics network and telecommunications services. Southern Company brands are known for excellent customer service, high reliability and affordable prices below the national average. For more than a century, we have been building the future of energy and developing the full portfolio of energy resources, including carbon-free nuclear, advanced carbon capture technologies, natural gas, renewables, energy efficiency and storage technology. Through an industry-leading commitment to innovation and a low-carbon future, Southern Company and its subsidiaries develop the customized energy solutions our customers and communities require to drive growth and prosperity. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and govern our business to the benefit of our world. Our corporate culture and hiring practices have been recognized nationally by the U.S. Department of Defense, G.I. Jobs magazine, DiversityInc, Black Enterprise, Forbes and the Women's Choice Award. To learn more, visit

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Illinois-Metro Chicago-Naperville

Operating Company: Nicor Gas

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Union Covered: No

Work Location(s):

G O Naperville - 1844 W Ferry Rd. (1844NapervilleCODE)

1844 W Ferry Rd.

Naperville, 60536

Req ID: NGC2000118