Southern Company Operations Supervisor - Lighting & Smart Services in Tucker, Georgia
Operations Supervisor - Lighting & Smart Services
Operations Supervisor – Lighting & Smart Services
(relocation assistance is available)
The Operations Supervisor will lead a statewide team responsible for evaluating and coordinating the design, engineering, construction and maintenance of SiteView equipment on regulated and unregulated assets. This position includes, but not limited to, coaching, mentoring and motivating team members to provide customer service to our internal and external customers, ensuring that compliance with existing GPC specifications and processes are done for both internal teams (Technical Account Executives, supply chain, engineering and construction) and third parties (integrators and partners).
The Supervisor will ensure that quality controls are in place, provide performance feedback to the construction team, contractors and integrators. The TOS will approve payment of invoices and assist with project designs. The Supervisor will support the Technical Sales team in the strategic execution to grow the SiteView product. They’re responsible for ensuring that SiteView systems are safely installed, within cost estimates and comply with all code specifications. The candidate must have good customer service skills, communication skills, and computer skills.
The successful candidate will support storm restoration efforts and be available to travel in support of the company’s SERP (Storm Evaluation and Restoration Procedure).
This position will provide statewide coverage for SiteView projects and will be filled at a Level 6 Exempt.
Job Duties & Responsibilities
Responsibilities include, but are not limited to:
Support the SiteView construction team
Assess and implement process improvements and best practices
Provide timely feedback to construction team members
Work with the following to facilitate effective installation and implementation according to all GPC and surveillance industry standards: Technical Sale Manager, Technical Account Executives, Technical Analyst, Technical Design Engineering, Construction Coordinator and others as needed.
Ensure SiteView construction team meets business goals and delivers on customer service goals
Point of contact on escalation of troubleshooting efforts, to respond to customer issues as necessary
Review and approval of contract labor unit sheets associated with each project.
Assist internal and external personnel with issues related to SiteView facilities
Experience with surveillance VMS systems such as Avigilon, Genetec, Milestone and others
Experience or working knowledge of major camera suppliers such as Axis, Avigilon, Bosch, etc.
Knowledge of designing RF or wireless networks using Unlicensed and Licensed radio bands
Knowledge of fiber optic design of complex networks between MW radio and Optical Data equipment such as switches and routers.
Preferred experience with FCC regulations for commissioning microwave radio systems
Advanced technical knowledge in the network discipline of Enterprise Physical Security and Cloud IoT solutions
System Integration experience including integration of Access Control, CCTV, Intrusion, and Fire security systems
In-depth knowledge of networking principles and the IP protocol
Experience with configuration and troubleshooting of Linux and Windows OS
Bachelor’s degree in technical / engineering discipline or equivalent experience
IT certifications such as MCSE, CCNA, CompTIA A a plus
Education & Job Experience
Bachelor’s or Associates degree in technical / engineering discipline or equivalent experience preferred
Leadership experience preferred
Experience with surveillance design, material and construction
Customer service champion
Sales experience a plus
Working knowledge of JETS and LAMP or other job estimating and tracking applications
Working knowledge of Microsoft Office Products (Word, Excel, PowerPoint)
Knowledge, Skills & Abilities Required
Ability to manage resources to achieve results through others
Excellent analytical/decision making skills
Strong negotiation and conflict resolution skills
Strong interpersonal and leadership skills
Good written and verbal communication skills
Strong organizational, project management and problem-solving skills
Ability to work independently with minimal supervision
Experience interfacing with internal departments such as Regions, Customer Service and Sales.
Ability to grasp concepts for the changing technology of this job
Behavioral Attributes Required
Must demonstrate ‘Our Values Behaviors’: Safety First, Unquestionable Trust, Superior Performance and Total Commitment
Sets clear expectations for team members
Takes personal ownership for results
Adapts positively to change
Demonstrates support for management initiatives
Displays sense of urgency to achieve “Very Satisfied” customers
Trains and develops others to perform so they can independently achieve results
Must have excellent interpersonal skills
Must have effective communication skills
Must be a team leader that builds relationships, both internally and externally
Leads in a time of crisis and manages conflict
Always maintains customer focus
Must be highly self-motivated and recognize opportunities to attain goals
Must possess innovative problem-solving skills to identify solutions to unique circumstances
Subject to the Georgia Power Company Smoke Free Workplace Policy: You must be free from all tobacco products (including but not limited to cigarettes, cigars, pipes, chew, snuff, patch and/or gum), at least six months prior to applying for this position.
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is consistently recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com at http://www.georgiapower.com/ and connect with the Company on Facebook ( Facebook.com/GeorgiaPower ), Twitter ( Twitter.com/GeorgiaPower ) and Instagram ( Instagram.com/ga_power ).
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Sales & Marketing
Job Type: Standard
Primary Location: Georgia-Metro Atlanta-Tucker
Operating Company: Georgia Power Company
Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time
Tucker Local Office - 1790 Montreal Circle (1790TUCKER)
1790 Montreal Circle
Req ID: GPC2007169