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Southern Company Technical Support Specialist - Power Generation in United States

Technical Support Specialist - Power Generation

Fully Remote•Continental USA

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Description

We are seeking a Power Generation Technical Support Specialist based anywhere in the continental USA. Qualified candidates must have a minimum of 5 years of Power Generation field experience and be able to travel overnight at least 50% of the time.

This is an excellent opportunity for a highly experienced and knowledgeable Generator Technician who is ready to move out of the field.

The Technical Support Specialist provides daily on-demand support of inbound calls and emails, research to resolve these calls, and record keeping of completed research. The Technical Support Specialist also supports and trains PowerSecure Generator Service Technicians, partners and customers on power generation products and equipment serviced across the United States.

Other responsibilities

  • Provide thorough support to promote safely executed diagnosis, repair, and preventative maintenance inspections on all serviced equipment.

  • Daily research to resolve problems encountered by our Service Technicians.

  • Research and develop Technical Bulletins.

  • May be required to assist with developing and delivering training material.

About Us

PowerSecure Service specializes in the service and installation of distributed power systems including generators, microgrids, switchgear, solar inverters and fuel cells. As the largest service provider in our industry, we combine technical expertise with unparalleled resources to provide customers with the assurance that their power assets are maintained in top operational condition.

PowerSecure at Work (https://www.youtube.com/watch?v=Ugi3puNgEo4)

Benefits

We invest in high-value, cost-effective benefits for our employees.

  • Company supplied vehicle and IT equipment

  • Medical, dental, vision and life insurance coverage

  • Competitive pay and a matching 401(k) plan

  • Paid vacation, holidays, personal and sick days

  • Flexible spending accounts/Health savings account

  • Wellness Incentive Programs

  • Tuition reimbursement

Requirements

  • A minimum of 5 years of Power Generation field experience.

  • Achieve and maintain EGSA Journeyman Certification.

  • Participate in continuing education to maintain and improve your knowledge base in the ever-changing technology of our field.

  • Knowledgeable of our industry standard OEM Maintenance recommendations, NFPA requirements, Rice NESHAP requirements, and any other AHJ’s requirements that maintain jurisdiction over sites we service and/or repair.

  • A minimum of 50% overnight travel, including two consecutive weeks, and occasionally three weeks during emergency response situations.

  • Proficient computer skills to include MS Outlook, MS Excel, and ability to learn and become proficient in company ERP System.

  • Excellent verbal and written English skills

  • High school diploma or equivalent required. Associate Degree or some trade school preferred.

PowerSecure is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Operating Company: PowerSecure

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