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Southern Company IT Support Analyst in Waynesboro, Georgia

IT Support Analyst



This position is responsible for providing excellence customer service and proactive technical expertise to facilitate the implementation of new applications, upgrades to existing applications, and support for interfaces between applications serving as primary point of contact and working with the Nuclear Technology Solutions Applications Portfolio group as well as the Information Management Office to support the fleet of three nuclear plants and the corporate office. These applications could span across all functional areas within the nuclear organization (e.g. Operations, Asset Management, Engineering, Work Management, Radiation Projection & Chemistry, Document Management and Training).


  • Bachelor’s degree in Electrical or Computer Engineering, Computer Science, Computer Systems Technology and/or Information Technology is preferred.

  • Bachelor’s degree in Computer or Software Engineering is desired.

  • An advanced degree is advantageous and desirable.

  • Working knowledge and understanding of IT Service, Customer model and IT organizational roles / responsibilities which work together to serve customer needs.

  • Experience implementing, integrating, and supporting vendor application solutions is required

  • Experience supporting both Web and thick client solutions is preferred

  • Database experience with Oracle and/or Microsoft SQL is preferred

  • Familiarity with Windows 7, MS-Office 2010, MS-Office 365 and Windows Server 2008/2012 is required

  • Experience developing/managing SQL queries is required

  • Experience with applications in a Citrix environment is preferred

  • Nuclear plant application support experience is preferred


Primary Responsibilities include:

  • Ability to learn in a dynamic and fast paced environment. Must also be capable to learn computer applications in a quick and efficient manner

  • Performing primary system administration for servers or applications (support, requirements gathering, security, analysis, design, implementation, maintenance, backups, troubleshooting, etc.)

  • Support the life-cycle management of software applications and systems within the portfolio through implementation, support, maintenance and retirement of applications to ensure maximum value and reduced cost.

  • Intermediate project Management experience with the ability to lead and manage IT staff and resources in accordance with IT Business Plan. For projects: Experience with planning and managing scope, schedule, and budget for defined deliverables in accordance with IT project management standards and in accordance with service level agreements at agreed upon budgets.

  • Design, develop, enhance, support and maintain Standard and Ad-hoc reports-

  • Provide routine desktop support, including installation, break/fix, general troubleshooting and client support.

  • Experience with being primary support for fleet applications which includes implementing, integrating, and supporting vendor application solutions.

  • Ability to effectively and clearly document steps/code changes.

  • Ability to develop, write, edit, review and organize technical documentation related to computer systems such as users' guides, technical manuals and instructional materials to ensure that the text can be understood by non-technical users.

  • Occasionally may be responsible for providing frontline maintenance (reactive, preventative, and quality assurance) support as well as backup maintenance/installation coverage related to the local network and associated equipment.

  • Occasional travel will be required (two to three times per year or less as needed).

Behavioral Attributes:

  • Must demonstrate "Southern Style" behaviors of unquestionable trust, superior performance, and total commitment

  • Must demonstrate the following behaviors: Customer Focus, Teamwork, Communication, Problem Solving, Adaptability, Decision Making, Self-Awareness, Continuous Learning and Business Acumen

  • Must also exhibit the traits of creativity, leadership, motivation, respectability, initiative, and professionalism

  • Must be able to communicate with various levels of management and engineering as needed.

  • Effective oral and written communications skills with the ability to convey complex technical issues in business terms

  • Self-motivated with the ability to effectively manage multiple project responsibilities simultaneously.

  • Team-oriented with a strong work ethic.

  • Ability to build relationships, to communicate and work with all levels of management, vendors, and other internal groups and customers and exhibit positive influence at all levels.

  • Strategic thinker that can embrace, influence and lead change.

  • Stays abreast of new technologies and techniques in the market

  • Must be flexible and able to change directions quickly and comfortably

  • Ability to work independently of direct supervision

  • Strategic thinker that can embrace, influence and lead change

Experience Requirements:

  • Experience with different types of Microsoft applications and general broad knowledge of IT to troubleshoot application issues reported by the business (computers, networks, Windows servers, packaged applications, etc.).

  • Ability to provide on-call support 24/7.

  • Candidate must be knowledgeable in hardware/network troubleshooting

  • Experience with TCP/IP Network communications use of VoIP

  • Although rare, the candidate must possess the ability to work in plant conditions that may include limited exposure to radiation and/or radioactive contamination

  • Demonstrate personal computing skills (i.e. Word, Excel, Access, etc.)

  • Successful completion of Southern Nuclear Background Investigation (including credit history/check) is required for employment

  • Participation in Random Drug/Alcohol Testing is a requirement of employment

  • Establish highly credible relationship with customers and team members.

  • Manage Competing requirements


With 4.4 million customers and more than 46,000 megawatts of generating capacity, Atlanta-based Southern Company is the premier energy company serving the Southeast through its subsidiaries. A leading U.S. producer of clean, safe, reliable and affordable electricity, Southern Company owns electric utilities in four states and a growing competitive generation company, as well as fiber optics and wireless communications. Southern Company brands are known for energy innovation, excellent customer service, high reliability and retail electric prices that are below the national average. Southern Company and its subsidiaries are leading the nation's nuclear renaissance through the construction of the first new nuclear units to be built in a generation of Americans and are demonstrating their commitment to energy innovation through the development of a state-of-the-art coal gasification plant. Southern Company has been recognized by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer and listed by DiversityInc as a top company for Blacks. The company received the 2012 Edison Award from the Edison Electric Institute for its leadership in new nuclear development, was named Electric Light & Power magazine's Utility of the Year for 2012 and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an Equal Opportunity Employer (EOE) of minorities, women, individuals with disabilities, veterans and strongly supports diversity in the workplace.

Job Field: Information Technology

Job Type: Standard

Primary Location: Georgia-East Georgia-Waynesboro

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Plant Vogtle 3 & 4 - 7825 River Road (7825WAYNESBORO)

7825 River Road


Req ID: SCS2008715

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