Manager, Corporate Communications
The Communications Manager for Atlanta Gas Light and Chattanooga Gas is an experienced communications professional and leader responsible for developing and implementing all internal and external communications strategy and issue management for Atlanta Gas Light and Chattanooga Gas. The manager will lead the team responsible for all employee, executive and external communication strategy, media relations, social media, internal client services support and advertising on behalf of Atlanta Gas Light and Chattanooga Gas.
The manager will align strategies with the Southern Company Gas Corporate Communications efforts and initiatives and foster the development of functional expertise in all areas mentioned above and in addition to PR, customer support and brand communication. The communications manager will provide daily work direction to a team of two communications professionals including one manager, bringing issues management expertise to the team. He/she will oversee and execute a variety of complex communications programs and strategies (related to rate/ARMM filings, safety, community outreach, etc.) that enhance and protect Atlanta Gas Light and Chattanooga Gas brand and reputation.
He or she works in a strategic capacity as a business partner with Atlanta Gas Light and Chattanooga Gas executives and other internal functional areas to implement internal and external communications campaigns and programs that effectively supports the overall business goals of Southern Company Gas. The position reports to the Director of Communications Strategy and Public Relations for Southern Company Gas.
Functional Expertise:
Continually research, explore and recommend new and enhanced communications engagement platforms and strategies to improve the company’s communications engagement with internal and external stakeholders
Oversee and provide guidance on all external media strategy and engagement
Oversee and provide guidance on customer facing materials and communications
Serve on Incident Support Team and serve as Communications Lead during a crisis as designated
Oversee and provide guidance on public relations and employee communication-facing materials, issues etc.
Manage team budget
Oversee and provide guidance on digital communications strategy and engagement including social media and websites for Atlanta Gas Light and Chattanooga Gas
Other duties as assigned
Business Acumen:
Lead role in developing the company’s internal and external PR and messaging plans as needed (earned/paid/shared/owned platforms)
Responsible for managing the team that creates company messages, speeches, communication plans for key stakeholders
Develop media strategy and related communications plans to support activity across functional areas within Atlanta Gas Light and Chattanooga Gas (Community and Business Development, Customer Experience, Operations, etc.)
Oversee and advise development and implementation of annual thought leadership plans for executives and the company
Engagement:
Responsible for enhancing productivity of direct reports through selection, training, motivation and performance coaching
Lead regular staff meetings and one-on-one meetings with each direct report
Establish media training sessions and refresher courses for company spokespeople, as needed
Communicate recommendations and strategies to executive and senior leadership team
Role modeling honesty, respect, organizational values and fairness towards all
Driving Results:
Establish goals and objectives for the Atlanta Gas Light and Chattanooga Gas Corp Communication team
Implement or drive process improvements
Monitor progress against metrics/deliverables; hold self and others accountable for results
Develop and track success metrics that align with Atlanta Gas Light and Chattanooga Gas and corporate goals and those of the individual business units
Education, Certifications/Licenses:
Required:
- Bachelor’s or master’s degree in public relations, Communications, Marketing or equivalent combination of education and experience
Preferred:
- Advanced degree or APR (Accredited in Public Relations) or ABC (Accredited Business Communicator) certification; Active role in industry organization such as PRSA or IABC.
Related Work Experience:
Required:
- Minimum 5+ years of progressive communications management experience
Preferred:
- Core PR, Media Relations, Employee and Executive Communications, Community Relations, Crisis Communications, Customer Experience, Regulatory, Governmental and Compliance.
Specific Skills & Knowledge:
Required:
- Proficient use of Microsoft Office tools including Word, PowerPoint, Excel
Preferred:
Experience with Social Media Platforms and other external facing communications technologies
Exceptional interpersonal skills
Exceptional written and verbal skills
Exceptional presentation skills
Ability to hold self and others accountable for performance
Working Conditions/Physical Requirements:
Intermediate Traveler (15-40% travel): The incumbent will be required to travel on occasion. Trips may require air travel and/or overnight stay away from home for one or more nights.
The incumbent worked in a hybrid environment with flexibility to report to the Atlanta Gas Light and Chattanooga Gas and GAS headquarters in Atlanta, Ga. And Chattanooga, TN.
Work hours may frequently extend beyond traditional business hours in order to meet media deadlines, provide support in a crisis situation or attend events on company’s behalf.
Disclaimer : This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 13634
Job Category: Communications & External Affairs
Job Schedule: Full time
Company: AGL Services Company