IT Support Analyst
IT Support Analyst
JOB SUMMARY:
This position is primarily responsible for providing excellent customer service and proactive technical expertise to support Technology Organization systems, including implementation and upgrades, utilized by Plant Hatch and the Southern Nuclear Fleet. Systems could span across all functional areas within the nuclear organization (e.g. Operations, Asset Management, Engineering, Radiation Protection, Chemistry, Document Management and Training) and include both applications and network/communication systems.
EDUCATION:
Bachelor’s degree in Electrical or Computer Engineering, Computer Science, Computer Systems Technology and/or Information Technology is preferred
Bachelor’s degree in Computer or Software Engineering is desired.
An advanced degree is advantageous
EXPERIENCE REQUIREMENTS:
Experience with the following is required or desired:
Various types of Microsoft applications and general broad knowledge of IT to troubleshoot application issues reported by the business (computers, networks, Windows servers, packaged applications, etc.) is required
Windows Operating Systems and MS Application knowledge is required
Developing/managing SQL queries is strongly desired
Support Oracle and/or Microsoft SQL Server databases is preferred
Providing primary support for fleet applications which includes implementing, integrating, and supporting vendor application solutions; Supporting Maximo and Primavera applications is preferred
Basic programming skills preferred (C++, C#, JAVA, .NET, VB, Linux and SQL)
Creating and maintaining mobile applications (MOBI)
Implementing, integrating, and supporting vendor application solutions
Supporting both Web and thick client solutions
Supporting applications in a Citrix environment
Establishing highly credible relationships with customers and team members.
Managing competing priorities and requirements
Working knowledge and understanding of IT Service, Customer model and IT organizational roles / responsibilities which work together to serve customer needs.
Nuclear plant computer application/system support is an advantage
Required Abilities include:
Ability to learn in a dynamic and fast paced environment. Must also be capable of learning computer applications in a quick and efficient manner
Ability to participate in on-call rotation and provide on-call support 24/7 during on-call weeks.
Ability to lift moderate loads per the SNC Safety Manual guidelines
Ability to work independently of direct supervision
Ability and willingness to work at alternate locations on short-term, temporary basis (other plant sites, corp). Occasional travel will be required (<25%).
Ability to work in plant conditions that may include limited exposure to high temperatures and to radiation and/or radioactive contamination and meet appropriate clothing requirements
Ability to build relationships, to communicate and work with individuals of various technical knowledge, with all levels of management, vendors, and other internal groups and customers and exhibit positive influence at all levels.
Effective oral and written communications skills with the ability to convey complex technical issues in business terms
Successful completion of Southern Nuclear Background Investigation (including credit history/check) is required for employment
Participation in Random Drug/Alcohol Testing is a requirement of employment
Behavioral Attributes:
Must prioritize Safety of self and team
Must demonstrate “Our Values” behaviors of Unquestionable Trust, Superior Performance, and Total Commitment
Additionally, must demonstrate the following behaviors: Customer Focus, Teamwork, Communication, Problem Solving, Adaptability, Decision Making, Self-Awareness, Continuous Learning and Business Acumen
Must also exhibit the traits of creativity, leadership, motivation, respectability, initiative, and professionalism
Be team-oriented with a strong work ethic, placing the needs and success of the team first.
Be a strategic thinker that can embrace, influence and lead change.
Must be flexible and able to change directions quickly and comfortably
Primary Responsibilities include:
Performing primary system administration for systems, servers, or applications (support, requirements gathering, security, analysis, design, coding, implementation, maintenance, backups, troubleshooting, etc.)
Supporting the life-cycle management of software applications and systems within the portfolio through implementation, support, maintenance, and retirement of applications to ensure maximum value and reduced cost.
Acting as Intermediate Project Manager to lead and manage resources in accordance with IT Business Plan. - Provide routine desktop support, including installation, break/fix, general troubleshooting, and client support.
Application development in .NET, C#, C++, JAVA and other languages as needed.
Development/management of SQL queries for report development.
Effectively and clearly document changes and maintain documentation for knowledge retention.
Development of (write, edit, review, and organize) technical documentation related to computer systems such as users' guides, technical manuals, and instructional materials to ensure that the text can be understood by non-technical users.
Provide routine hardware and software desktop/client support
Provide frontline maintenance (reactive, preventative, and quality assurance) support as well as backup maintenance/installation coverage related to the local communication systems, network, and associated equipment.
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 9327
Job Category: Information Technology
Job Schedule: Full time
Company: Southern Company Services